Michaela Igoe
134 Devonshire Street, Surry Hills, Sydney
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ITSM
06.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
Retail Sales Assistant
Sports Direct
09.2019 - 05.2023
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Processed returned or exchanged items and provided refunds to customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Received and processed shipments and deliveries to maintain organised workflow.
- Informed customers regarding promos and warranty services to increase sales.
Retail Sales Assistant
JD Sports
04.2019 - 09.2019
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained knowledge of products and features to provide recommendations to customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers in locating specific items to boost satisfaction.
Retail Sales Assistant
Heatons/Sports World
08.2016 - 03.2019
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Bachelor of Business Administration - BB in Retail Management
Atlantic Technological University
Galway City , Ireland 05.2022
SVQ Level 5 - Fashion Buying Styling and Visual Merchandising
Galway Technical Institute
Galway City , Ireland 05.2018
Leaving Certifications - Leaving Cetification
Convent of Mercy
Roscommon , Ireland 05.2016
Skills
- Outstanding customer service
- Money handling
- Self-motivated
- Retail merchandising expertise
- Results driven
- Outgoing and enthusiastic
- Merchandising
- Face-to-face selling
Timeline
Customer Service Representative
ITSM
06.2023 - 08.2023
Retail Sales Assistant
Sports Direct
09.2019 - 05.2023
Retail Sales Assistant
JD Sports
04.2019 - 09.2019
Retail Sales Assistant
Heatons/Sports World
08.2016 - 03.2019
Bachelor of Business Administration - BB in Retail Management
Atlantic Technological University
SVQ Level 5 - Fashion Buying Styling and Visual Merchandising
Galway Technical Institute
Leaving Certifications - Leaving Cetification
Convent of Mercy
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