- I volunteer in Barretstown and have been doing so since 2024, I've done over 30 camps including summer camps family camps and bereavement camps I absolutely love volunteering in Barretstown and the magic of Barrestown
- Swim 3 times a week
Michaela Delany
Clondalkin
Summary
Friendly Receptionist experienced in managing front desk operations and delivering exceptional first impressions. Enhanced visitor experiences through effective communication, organisational skills, and a warm, professional demeanour. Maintained confidentiality while efficiently coordinating schedules and providing outstanding customer service.
Overview
4
4
years of professional experience
Work History
Receptionist
The Residence Citywest (emeis)
Citywest, Dublin , Ireland
02.2023 - Current
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients warmly, creating a friendly atmosphere.
- Provided professional customer service, contributing to positive business reputation through first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to enquiries from clients, vendors and members of the public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Handled confidential documents discreetly, ensuring compliance with data protection guidelines.
HR Administrator (work expirence)
(emeis HQ and The Residence Citywest)
Citywest Dublin 24
05.2022 - 02.2023
- Filing all HR documents
- Adhereing to GDPR
- Updating and completing all employee existing files.
- Emails and telephones calls at the request and guidance of the HR Manager
- Inputing and updating exsisting and new staff onto epic computer system
Receptionist (work expirence)
emeis HQ
Citywest Dublin , Ireland
07.2022 - 08.2022
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Education
QQI Level 5 - Medical Secretary
Ballyfermot Collage Of Further Education
Dublin 10 01-2022
QQI Level 4 - Media Studies
Bsllyfermot Collage Of Further Education
Dublin 10 01-2020
Secondary School - Junior Cert to Leaving Cert
St Patricks Cathedral Grammar School
Dublin 8 01-2019
1st and 2nd Year - Secondary School
Colaiste Chillian- Gaelscoil
Dublin 22 01-2015
Skills
- Front desk operations
- Customer relationship management
- Call handling
- Telephone communication
- Email correspondence
- Appointment scheduling
- Mail handling
- Document control
- Office admin
- Data input
- Keyboard typing speed
- Time management
- Discretion and confidentiality
- Professional demeanour
- Trustworthy
- Calm under pressure
- Positive communication
- Professional attitude
- Telephone etiquette
Interests
Timeline
Receptionist
The Residence Citywest (emeis)
02.2023 - Current
Receptionist (work expirence)
emeis HQ
07.2022 - 08.2022
HR Administrator (work expirence)
(emeis HQ and The Residence Citywest)
05.2022 - 02.2023
QQI Level 5 - Medical Secretary
Ballyfermot Collage Of Further Education
QQI Level 4 - Media Studies
Bsllyfermot Collage Of Further Education
Secondary School - Junior Cert to Leaving Cert
St Patricks Cathedral Grammar School
1st and 2nd Year - Secondary School
Colaiste Chillian- Gaelscoil