Michael Umeukeje
Dublin,Ireland
Summary
Bringing hands-on experience in construction and renovation, I excel in teamwork, problem-solving, and clear communication. Proven track record of learning quickly and applying practical skills on-site. Known for reliability, adaptability, and positive attitude towards new challenges in building and construction projects.
Adaptable individual with a solid background in customer service and teamwork, effectively managing diverse responsibilities in fast-paced environments. Exhibits strong communication skills and initiative, ensuring exceptional service and support to clients and colleagues alike. Proactively contributes to team success through collaboration and a strong work ethic.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Interior Systems Builder
Errigal Group
Dublin, Ireland
05.2023 - I currently work here
- Planned and executed work with correct tools, materials and equipment to maximise efficiency and finish jobs on time.
- Utilised a variety of hand and power tools to cut, shape, and assemble building materials.
- Applied plasterboard, insulation, and other materials to interior walls and ceilings, enhancing comfort and aesthetics.
- Measured dimensions of rooms and other spaces to determine quantities of materials needed to complete construction.
- Erected structures following clients' specifications and directions.
- Interpreted building plans, layouts and blueprints to achieve precise design specifications.
- Interpreted architectural drawings and specifications to accurately construct residential and commercial buildings.
Field Surveyor
Finglton White (Gas Network Ireland)
Dublin, Ireland
10.2022 - 04.2023
- Used GPS systems, theodolites and levels to determine longitudes and latitudes of important features in survey areas.
- Documented findings and prepared detailed reports.
- Oversaw survey operations and field teams.
- Prepared comprehensive reports on survey findings, highlighting potential issues and recommending solutions.
- Collected, retrieved and manipulated data to develop accurate mapping systems.
- Promoted health and safety practices on survey sites, conducting risk assessments to minimise hazards.
- Managed field operations, including equipment setup and data collection, optimising workflow and team productivity.
Sales Executive
FMI (ELECTRIC IRELAND)
Dublin, Ireland
01.2022 - 09.2022
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Closed large sales to exceed quota and align with company targets.
- Listened intently to customers to identify upselling opportunities.
- Overcame customer objectifications to maximise conversions.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Exhibited first class customer follow-up support for enhanced service.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
Sales Executive
BillSave (Airtricity)
Dublin , Ireland
07.2021 - 12.2021
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Provided accurate quotes and price information to inform customer decision-making.
- Customised service offerings to accommodate consumer needs.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Studied competitors to develop innovative selling strategies.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Analysed sales performance data to identify trends, track progress against targets, and formulate strategies for improvement.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Delivered compelling presentations and product demonstrations to highlight features and benefits to prospective customers.
- Applied processes and systems with proven results to increase customer satisfaction.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
Front Office Assistant
The Marker Hotel
Dublin, Ireland
02.2018 - 07.2019
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Welcomed visitors with warmth and professionalism, providing exceptional customer care throughout guest visits.
- Managed customer check-in and check-out processes, providing faultless service to meet mystery guest standards.
- Communicated ideas clearly across multiple channels to assist staff.
- Processed customer bookings courteously and efficiently, verifying personal information and billing details to secure reservations.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Operated hotel booking systems, efficiently managing reservations and cancellations.
- Maintained excellent knowledge of current offers and incentives, promoting successfully to improve daily sales figures.
- Trained new administrative staff, sharing knowledge and best practices to maintain high standards.
- Monitored office supplies inventory, placing orders to replenish stock and avoid shortages.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Used excellent time management and organisation skills to effectively prioritise administrative duties.
- Demonstrated outstanding communication and relationship-building skills, effectively enhancing customer experiences.
- Developed and maintained effective relationships with all staff, fostering a collaborative work environment.
Education
Law (LLB)
Dublin Business School
Dublin, Ireland 09.2024 - Current
NVQ Level 2 - Interior Systems
Errigal Academy
Monaghan, Ireland 05.2023 - 05.2025
Irish Leaving Certificate
The Institute of Education
Dublin 09.2013 - 06.2015
Skills
- Sales strategy implementation
- Equipment operation
- Health and safety compliance
- Teamwork
- Hand and power tools operation
- Health and safety awareness
- Leadership qualities
- Construction machinery operation
- Construction techniques
- Blueprint reading
- Construction processes
- Commercial building projects
- Quality control adherence
- Client liaison
- Client relations
- Technical drawing interpretation
- Risk assessment
- Site safety awareness
- Structural repairs
- Site layout familiarity
- Waste management
- Site safety compliance
- Site risk assessments
Timeline
Law (LLB)
Dublin Business School
09.2024 - Current
Interior Systems Builder
Errigal Group
05.2023 - I currently work here
NVQ Level 2 - Interior Systems
Errigal Academy
05.2023 - 05.2025
Field Surveyor
Finglton White (Gas Network Ireland)
10.2022 - 04.2023
Sales Executive
FMI (ELECTRIC IRELAND)
01.2022 - 09.2022
Sales Executive
BillSave (Airtricity)
07.2021 - 12.2021
Front Office Assistant
The Marker Hotel
02.2018 - 07.2019
Irish Leaving Certificate
The Institute of Education
09.2013 - 06.2015