Summary
Work history
Education
Skills
Interests
Accomplishments
Affiliations
Timeline
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Michael Osaro

Dublin,Ireland

Summary

Results-driven Customer Service and Sales Professional with expertise in cash handling and POS systems. Delivered consistent sales growth through effective communication and a strong understanding of market trends, while resolving customer complaints efficiently. Committed to upholding health and safety standards and fostering strong customer relationships to drive organisational success.

Work history

Remote Customer Sales Agent

Abtran
  • Advised customers on energy plans tailored to their specific needs, enhancing customer satisfaction.
  • Addressed and resolved customer enquiries and complaints, maintaining a professional and supportive approach.
  • Consistently delivered excellent customer service over the phone.
  • Facilitated opening and closing of Electric Ireland accounts, ensuring a smooth transition for customers.
  • Accurately maintained customer information using CRM software.

Aviation Security officer

ICTS Dublin
Dublin, Ireland
  • Ensured safe aircraft operations by conducting thorough security checks.
  • Conducted rigorous checks on passenger baggage, ensuring enhanced flight safety.
  • Managed access control points effectively to maintain a secure environment in the airport.
  • Coordinated efficiently with law enforcement agencies for collaborative threat management.
  • Conducted regular emergency drills to enhance staff readiness for unforeseen incidents.
  • Maintained accurate records of daily incidents, supporting thorough reviews of airport security measures.
  • Provided assistance to passengers during emergencies, ensuring a calm and orderly environment.
  • Transported passenger baggage securely to security screening area

Sales Assistant

Circle K – Castleknock
  • Provided exceptional customer service, enhancing shopping experience.
  • Resolved customer issues while maintaining high service standards.
  • Processed cash and card transactions with accuracy, ensuring quick service.
  • Facilitated stock deliveries and replenished shelves to maximise product availability.
  • Facilitated smooth stock deliveries to ensure product availability in store.

Cashier

Woodie’s DIY – Blanchardstown
  • Operated tills, processing cash and card payments accurately to ensure efficient transactions.
  • Managed cash floats during opening and closing to maintain financial accuracy.
  • Assisted customers with Click & Collect orders, ensuring timely and satisfactory service.
  • Assisted customers with inquiries about products and services. Located products and provided product advice.
  • Assisted warehouse team with inventory management and logistics. operations and stock deliveries.

Hospitality Assistant (Receptionist, Waiter, Porter & Bartender)

Aviva Stadium
  • Coordinated reception activities to ensure a smooth and welcoming environment for guests. and telephone enquiries.
  • Delivered exceptional service to corporate hospitality guests.
  • Served food and beverages in executive boxes.
  • Processed customer transactions accurately using electronic tills. and handled cash accurately.
  • Maintained clean, safe, welcoming environment, contributing to overall guest satisfaction.

Education

Access to Apprenticeship Programme -

TU Dublin
Dublin, Leinster

Leaving Certificate -

Riversdale Community College
Blanchardstown, Leinster

Skills

  • Customer Service Excellence
  • Cash Handling & POS Systems
  • Sales & Upselling
  • Complaint Resolution
  • Teamwork & Communication
  • CRM Systems
  • Time Management
  • Microsoft Word & PowerPoint
  • Stock Replenishment
  • Regulatory Compliance
  • Customer Data Protection
  • Goal-oriented mindset
  • Sales Process Management

Interests

Basketball, football, rugby and fitness, Gym and healthy lifestyle, Music

Accomplishments

  • Spirit of Riversdale Award Winner
  • Academic Awards in Science, CSPE and SPHE
  • School Basketball League Champion
  • David Costello Cup Winner (Corduff FC)
  • Under 17 Leinster All Ireland School Cup Winner
  • Riversdale School Attendance Award 2014

Affiliations

  • Gym
  • Football
  • Documentarys
  • Series and Movies
  • Travel
  • music

Timeline

Hospitality Assistant (Receptionist, Waiter, Porter & Bartender)

Aviva Stadium

Cashier

Woodie’s DIY – Blanchardstown

Sales Assistant

Circle K – Castleknock

Remote Customer Sales Agent

Abtran

Aviation Security officer

ICTS Dublin

Access to Apprenticeship Programme -

TU Dublin

Leaving Certificate -

Riversdale Community College

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Michael Osaro