Michael O'Riordan
Dungarvan,Waterford
Summary
Dedicated and highly responsible professional with extensive experience in customer service and food and beverage service. Proficient in table preparation, order taking, and maintaining a positive attitude under pressure. Adept at building strong customer relationships, handling difficult customers, and ensuring efficient team coordination. Known for a polite telephone manner, excellent product knowledge, and the ability to adapt to change seamlessly. Committed to delivering exceptional guest rapport and feedback handling while demonstrating physical stamina and reliability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waiter
The Shamrock Restaurant
Dungarvan, Waterford
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Liaised with kitchen staff for prompt order delivery to customers.
- Accommodated special dietary requests, enhancing customer dining experience.
Barber assistant
King Barbers
Dungarvan, Waterford
01.2023 - 05.2023
- Assisted experienced barbers, providing smoother workflow.
- Maintained cleanliness of barber tools, ensuring hygiene standards.
- Swept and cleaned work areas after each customer visit, maintaining a tidy environment.
- Greeted customers upon arrival, creating a welcoming atmosphere.
- Maintained professional relationships with clients for building trust and rapport.
- Provided exceptional service to customers, leading to repeat business.
- Stayed aware of current hair trends, cutting techniques and styles.
- Cleaned and maintained salon, cut and wash stations and waiting area to maintain quality standards.
- Maintained spotlessly clean salon workstations and tools.
- Built successful, long-standing client relationships, increasing repeat and referral business.
Education
Junior Certificate -
St Augustine's College
Waterford 06.2023 -
Skills
- Customer service
- Table preparation
- Food and beverage knowledge
- Time management
- Order taking
- Food presentation understanding
- Team coordination
- Positive attitude
- Physical stamina
- Adaptable to change
- Customer relationship building
- Handling difficult customers
- Polite telephone manner
- Product knowledge
- Table clearing
- Highly responsible and reliable
- Customer feedback handling
- Guest rapport
- Hot beverage making
- Food and beverage service
- Positive and approachable
- Efficient under pressure
- Customer greeting
Affiliations
- Computer Gaming
- Rugby
Certification
Introduction to driving for Transition Year Students
References
References available upon request.
Timeline
Waiter
The Shamrock Restaurant
09.2023 - 12.2023
Junior Certificate -
St Augustine's College
06.2023 -
Barber assistant
King Barbers
01.2023 - 05.2023
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