Michael O’Donnell
Thurles,Ireland
Summary
Driven professional with knack for organisation and digital proficiency. Possesses strong communication and customer service skills, coupled with adeptness in managing online platforms. Aims to streamline operations and enhance customer satisfaction through dedicated support.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Dunnes Online Assistant
Dunnes
Thurles, Ireland
2025.07 - 2026.01
- I successfully handled customer queries over the phone, providing timely solutions and ensuring a positive experience, showcasing my ability to communicate effectively and handle customer needs.
- I efficiently managed click and collect orders, coordinated customer collection times, and liaised with delivery drivers, demonstrating my capability to multitask and stay organised in a fast-paced environment.
- I became proficient in using Dunnes' online shopping system, troubleshooting issues and resolving problems, highlighting my adaptability and technical skills in an office setting..
Court Office Admin
Irish Courts Service
Thurles, Ireland
2023.01 - 2023.06
- Accurately entered and maintained sensitive court data, including charge sheets, ensuring confidentiality and attention to detail.
- Managed email and telephone queries from the public and legal professionals, providing clear, professional communication at all times.
- Utilised the court filing system to efficiently locate, organise, and archive case files, contributing to smooth office operations.
- Assisted in compiling and preparing books of evidence and other legal documentation, demonstrating strong organisational and document management skills.
Education
Bachelor of Arts - History, Politics
University of Limerick
Limerick 2021.09 - 2025.05
Leaving Certificate -
Thurles CBS
Thurles 2014.09 - 2020.03
Skills
- Telephonic etiquette
- Communication proficiency
- Time management mastery
- Inventory control
- Microsoft Office expertise
- Full clean Irish drivers licence
- Interdepartmental coordination
- Document preparation
References
References available upon request.
Timeline
Dunnes Online Assistant
Dunnes
2025.07 - 2026.01
Court Office Admin
Irish Courts Service
2023.01 - 2023.06
Bachelor of Arts - History, Politics
University of Limerick
2021.09 - 2025.05
Leaving Certificate -
Thurles CBS
2014.09 - 2020.03