Michael Mazilu
Maynooth ,Co Kildare
Summary
Results-driven and confident salesperson with a strong ability to build relationships and close deals. Proven in delivering value to customers while consistently meeting targets.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Telesales representative
AA
Dublin
2024.12 - Current
- Utilised CRM software for tracking customer interactions, sales, and callbacks.
- Assisted in tracking calls and sales data for insights into market trends.
- Conducted follow-up calls with customers to support relationship management and retention rates.
- Managed high call volumes averaging 35-40 inbound calls and 60-70 outbound calls daily.
- Consistently met sales targets and KPIs.
Sales representative
Alustyle
Clondalkin, Dublin
2023.07 - 2024.11
- Managed over 30 calls per day, answered calls after hours and was always available/standby.
- Built lasting relationships with clients through customer service interactions.
- Accounted for all inventory and ordered new stock.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Responded to telephone and in-person requests for information.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Sales assistant
Lidl
Maynooth , Co Kildare
2022.07 - 2023.06
- In a Christmas event which coupons were sold for charity, there was an internal competition in which sold the most coupons in the district.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
Some College (No Degree) - International Business
Technological University of Dublin
Blanchardstown, Leinster 2021.09 - 2023.05
Skills
- CRM software proficiency (Zoho, 8x8, Amazon Connect, Relay)
- Effective closing techniques and cold calling
- Presentation skills and event selling
- Content creation and editing
- Ad management and price presentation
- Event selling experience
Event Participation
Role: Product Representative and Lead Generation Specialist
Companies: Pirnar & Alustyle
- Engaged with visitors to demonstrate the key features and benefits of Pirnar’s premium doors and Alustyle’s innovative aluminum products, enhancing product visibility and appeal.
- Successfully generated leads by building relationships with attendees, addressing customer inquiries, and collecting contact information for follow-up by the sales team.
- Collaborated with the marketing and sales teams to develop on-site strategies for boosting brand awareness and customer engagement during the event.
Timeline
Telesales representative
AA
2024.12 - Current
Sales representative
Alustyle
2023.07 - 2024.11
Sales assistant
Lidl
2022.07 - 2023.06
Some College (No Degree) - International Business
Technological University of Dublin
2021.09 - 2023.05