Michael Mario Hoerzing
Co Laois,Ireland
Summary
I am a skilled professional with knowledge in insurance, underwriting guidelines, and premium calculation. I am proficient in Microsoft Office and have gained extensive experience with underwriting software such as DOT and Genius. I have performed quality control tasks and policy booking, including renewals, endorsements, and amendments. I have a logistics background, supply chain understanding, and customer service experience. I consider myself proactive, cognitively flexible, and able to endure pressure. I have had to switch jobs frequently in recent years, and I would love the opportunity to further develop within Liberty. I cannot imagine a better workplace at the moment, and I would like to put to use what I have already learned in this company.
Overview
26
26
years of professional experience
13
13
years of post-secondary education
Work History
Underwriting Assistant
Liberty Speciality Markets
Dublin, County Dublin
12.2023 - 04.2025
- Supporting Underwriters - Assisting underwriters with data entry and invoicing documentation
- Policy Administration - Preparing, reviewing, and booking policies, endorsements, and renewals
- Quality Control & Audits - Conducting quality checks on internal booking and data entry processes to ensure accuracy and efficiency
- Monthly F&Q Reporting - Performing random self-quality checks on previously conducted bookings
- Process Improvement - Identifying areas for optimization and contributing to the standardization of underwriting workflows
- Creating Standard Operating Procedures (SOPs) - Developing and maintaining clear, structured SOPs for underwriting processes
- Compliance & Documentation - Ensuring all activities comply with company policies, regulatory requirements, and industry standards, with a strong focus on DOT compliance
- Data Management - Ensuring accurate and timely input of underwriting data into internal systems
- Contributed to team meetings for improved communication and workflow.
- Assisted in underwriting audits, improved accuracy.
Accounts Payable
Wayfair
Remote
05.2022 - 05.2023
- Releasing/Scheduling payments
- Checking and requesting delivery notes, manifest, and other documents
- Preparing manual payments when goods are delivered
- Preparation and processing of electronic transfers and payments
- Maintenance of Supplier files, e
- G
- Bank account details or warehouse addresses
- Liaising with suppliers
- Requesting supplier statements
- Resolving pricing-related disputes
- Ensuring the correct supporting documentation is available for audits
- Ensuring VAT-related issues for deliveries are resolved in a timely manner
Collection Analyst (DACH Market)
PUBLICIS RE:SOURCES
North Dublin, County Dublin
02.2020 - 03.2022
- Contacting customers by phone and other tools to ensure timely payment of all invoices
- Developing and maintaining a professional relationship with clients and agencies
- Producing monthly statements
- Meeting weekly/monthly collection targets
- Forecasting
- Maintaining and improving Business Relationships
- Account reconciliation
- Ensuring that incoming payments are applied correctly
- Researching and resolving inquiries by phone, in writing, and on-line
- Reviewing unapplied cash and managing refund requests
Logistics Operator
Logiskills Ltd supporting Amazon
Dublin, County Dublin
02.2020
- Order Processing
- Material Handling
- Packing and Unpacking
- Product Transportation
- Storage
- Inventory control
- Labeling and Repackaging and relabeling
- Inventory - supply chain optimization
Customer Service Representative (DACH/AMERICAS)
Accenture
Dublin, County Dublin
10.2019 - 01.2020
- Confidential disclosure agreement - 3rd party wishes to remain unnamed
Warehouse Team Leader
Kuehne + Nagel
Swords, County Dublin
01.2019 - 10.2019
- Making all work-related records available such as attendance and efficiency score in order to manage payments and other rewards
- Providing staff with feedback on their level of performance and keeping accurate records of it
- Inspecting all work equipment to identify shortages and damages, and relate findings to management for quick resolution to enable a smooth flow of operations
- Working as the middleman between management and staff to facilitate good communication
- Organizing and maintaining inventory and stock control
- Checking all outgoing stocks to ensure that they are in good condition and make sure that all documents are accurately signed for proper documentation
- Monitoring shipments and deliveries
- Ensuring transport and load security standards are met
- Liaising with the contract partner/customer/shippers/haulers
- Ensuring Health and Safety procedures are followed
HR Support Analyst
Hertz Europe
Swords, County Dublin
08.2018 - 01.2019
- The first point of contact for all HR & Payroll Queries
- Responsible for all HR administrative tasks i.e, issue Contracts
- System Updates & Maintenance
- Issuing contracts of employment
- On-boarding documentation
- Processing Employee Life Cycle Changes, etc
- Supporting all internal, external & SOX HR Audits
- Informing employees about additional benefits they're eligible for
Collections Analyst Retail/Logistics (DACH/NORDIC/USA)
Accenture
Dublin, County Dublin
08.2016 - 06.2018
- Contacting customers by phone and other tools to ensure timely payment of all invoices
- Developing and maintaining a professional relationship with internal and external clients
- Getting in touch with shippers and haulers to request proof of delivery and receipt of goods
- Making sure undelivered goods are credited
- Producing monthly statements
- Meeting weekly/monthly collection targets
- Forecasting
- Maintaining and improving Business Relationships
- Performing account reconciliations to ensure that outstanding balances are applied correctly
- Investigating in all directions and providing logistic solutions for reoccurring problems
- Researching and resolving inquiries verbally, in writing and in online portal chats
- Reviewing unapplied credits and managing refund requests
Head of Department Logistic
Novomatic - Austrian Gaming Industries
Las Vegas, NV
04.2012 - 10.2015
- Leading the equipment dispatch team and setting department objectives
- Coordinating with other departments and production planner
- Maintaining and ensuring quality- and service standards are met
- Managing types of freight and shipment categories
- Ensuring quality standards are met in all department areas
- Responsibility for transportation, packing, packaged loading, and transportation securities
- Creating and inventing packing for new products
- Maximizing container and truck trailer utilization, including the use of the Software Cargo Wiz
- Responsible for inventory in the annual planning process
- Participating in projects related to improvements of safety, quality and distributions cost
- Responsible for shipping to all continents
- Participating, planning and efficiently executing exhibitions like G2E Las Vegas and ICE London
Logistics Assistant
S-Frutta Südfrüchte Import GmbH
Laxenburg
03.2012
- Monitoring material transport and delivery
- Reviewing, verifying, and reconciling of shipping documents
- Preparing shipping documents such as Commercial Invoice and Packing Lists
- Assisting in loading and unloading, sorting, stocking and packaging
- Maintaining of the electronic filing system for administrative documentation
Warehouse Manager
Hrachowina GmbH
Vienna, Austria
04.2011 - 02.2012
- Maintaining logistic systems with up to date information
- Identifying strategies to optimize and effectively managing the inventory
- Arranging and monitoring deliveries
- Maintaining and improving the warehouse management system
- Operating forklifts/VNA/Reach to load and unload route trucks and inter-branch trailers
- Maintaining ORACLE
- Responsible for ordering all products, as well as inventory control
- Verifying load sheets and ensuring trucks receive correct equipment and product loads
Dispatcher/Warehouse Manager
Siemens Personaldienstleistungen GmbH
Vienna, Austria
10.2010 - 03.2011
- Warehouse set up and arrangement, physically and virtually
- Granting of bin locations (article definition according to stock turnover rate)
- Installation of a material provision system
- Implementation of a warehouse management system
- Data input into the warehouse management system
- Ensuring trucking efficiency by assisting in the planning, scheduling and coordinating of truck activities
- Working with the route operation manager
Retail Sales Junior Manager
Hofer KG ALDI
Vienna, Austria
08.2010 - 10.2010
- Maintaining stock - first in first out
- Working at the till
- Cleaning the aisles
- Stocking shelves
- Counting cash
- Scheduling Inbound and Outbound deliveries
- Goods receipt
- Rota scheduling
Customer Service Agent- Insurance Intermediary EII
Die Niederoesterreichische Versicherung
Vienna, Lower Austria
03.2007 - 02.2010
- Providing customers with the product information in great detail
- Supporting policy holders by settling their claims
- Answering customer questions by phone and by e-mail
- Individually supporting customers with product choice decisions
- Maintaining and expanding the customer base
Retail and Warehouse Employee
Zgonc Handel GmbH
Brunn am Gebirge, Lower Austria
03.1999 - 01.2007
- Operating forklift including loading and unloading
- Operating the pallet truck
- Reviewing documents and recording information; verifying the quantities, identities, availabilities, and condition of products
- Working in all compartments including spare parts warehouse and hazardous goods storage
- Dealing with a large volume of retail goods
- Organizing and preparing proposals and presentations using marketing resource materials
- Selling and executing promotions, placing equipment, and using point-of-purchase materials
Education
Master of Business Administration - Supply Chain
Supply Chain Excellence Master Track Certificate
Rutgers University 09.2020 - 11.2023
Diploma of Higher Education - Insurance Eficert
Insurance Intermediary in Insurance and Banking
Vienna, Austria 03.2007 - 03.2010
Diploma of Higher Education - Logistics
Austrian Chamber of Commerce
Vienna, Austria 03.2013 - 06.2016
Certificate of Higher Education - Transportation (Air Traffic -IATA Certified)
Fernakademie Touristik - Münster
Munster, Germany 09.2013 - 04.2014
NVQ Level 3 - Logistics
Warehouse Management
Vienna, Austria 03.2007 - 03.2010
Skills
- Insurance regulation familiarity
- Proficiency in microsoft office
- Experience with underwriting software (DOT & Genius)
- Market insight
- Underwriting guidelines knowledge
- Premium calculation
- Policy renewals
- Policy amendments
- Quality control
- Logistics control
- Supply chain understanding
- Knowledge of production procedures
- Proactive attitude
- Cognitive flexibility
- Endurance under pressure
Timeline
Underwriting Assistant
Liberty Speciality Markets
12.2023 - 04.2025
Accounts Payable
Wayfair
05.2022 - 05.2023
Master of Business Administration - Supply Chain
Supply Chain Excellence Master Track Certificate
09.2020 - 11.2023
Collection Analyst (DACH Market)
PUBLICIS RE:SOURCES
02.2020 - 03.2022
Logistics Operator
Logiskills Ltd supporting Amazon
02.2020
Customer Service Representative (DACH/AMERICAS)
Accenture
10.2019 - 01.2020
Warehouse Team Leader
Kuehne + Nagel
01.2019 - 10.2019
HR Support Analyst
Hertz Europe
08.2018 - 01.2019
Collections Analyst Retail/Logistics (DACH/NORDIC/USA)
Accenture
08.2016 - 06.2018
Certificate of Higher Education - Transportation (Air Traffic -IATA Certified)
Fernakademie Touristik - Münster
09.2013 - 04.2014
Diploma of Higher Education - Logistics
Austrian Chamber of Commerce
03.2013 - 06.2016
Head of Department Logistic
Novomatic - Austrian Gaming Industries
04.2012 - 10.2015
Logistics Assistant
S-Frutta Südfrüchte Import GmbH
03.2012
Warehouse Manager
Hrachowina GmbH
04.2011 - 02.2012
Dispatcher/Warehouse Manager
Siemens Personaldienstleistungen GmbH
10.2010 - 03.2011
Retail Sales Junior Manager
Hofer KG ALDI
08.2010 - 10.2010
Diploma of Higher Education - Insurance Eficert
Insurance Intermediary in Insurance and Banking
03.2007 - 03.2010
NVQ Level 3 - Logistics
Warehouse Management
03.2007 - 03.2010
Customer Service Agent- Insurance Intermediary EII
Die Niederoesterreichische Versicherung
03.2007 - 02.2010
Retail and Warehouse Employee
Zgonc Handel GmbH
03.1999 - 01.2007
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