Michael Kociolek
De Soto
Summary
Experienced with managing and processing large volumes of data with high accuracy. Utilizes strong analytical and problem-solving skills to improve processes and achieve efficient workflow. Knowledge of customer service principles, consistently ensuring client satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Claims Customer Service Representative
TekSystems
12.2024 - Current
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
Post Issue Processing Representative
Athene Annuity & Life
02.2023 - 05.2024
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the job role and company policies.
- Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
- Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced customer satisfaction by providing timely, professional, and accurate responses to inquiries related to processing tasks.
- Developed strong relationships with clients and earned their trust through prompt and reliable communication during the processing journey.
Provider Services Representative
MAXIMUS
07.2021 - 12.2022
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
Bus Depot Attendant
Burlington Trailways
12.2020 - 07.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Greeted customers and offered them assistance.
Key Holding Supervisor
Little Caesars
06.2014 - 03.2020
- Monitored compliance with company policies and regulations by regularly reviewing employee performance evaluations.
- Assisted in the hiring process, conducting interviews and selecting top candidates for key holding positions.
- Improved overall store cleanliness, implementing new procedures for maintaining high standards of hygiene.
- Mentored junior staff members, providing guidance on best practices in customer service and store operations.
- Increased customer satisfaction through exceptional service and prompt resolution of complaints.
- Managed financial transactions accurately, balancing cash registers at the end of each shift.
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced store performance by implementing effective inventory management strategies.
- Developed professional relationships to improve retention of key customers.
- Trained newly hired sales team in upselling techniques.
Concessionist
Fridley Paramount 7 Theaters
06.2009 - 12.2010
- Optimized product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
- Transported supplies and stock to replenish items to streamline operations.
- Streamlined concession operations by implementing efficient workflows for food preparation and order fulfillment.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
- Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
- Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
- Provided engaging, hospitable service to guests in theater.
- Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
- Completed transactions with operation of point of sale terminals.
- Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
- Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
Education
High School Diploma -
Indianola High School
Indianola, IA06-2010
Skills
- Data entry proficiency
- Typing speed
- HIPAA compliance
- Strong work ethic
- Workplace safety
- Patience and empathy
- Compliance awareness
- Detail orientation
- Team player attitude
- Operational efficiency
- Call center experience
- Team management
Timeline
Claims Customer Service Representative
TekSystems
12.2024 - Current
Post Issue Processing Representative
Athene Annuity & Life
02.2023 - 05.2024
Provider Services Representative
MAXIMUS
07.2021 - 12.2022
Bus Depot Attendant
Burlington Trailways
12.2020 - 07.2021
Key Holding Supervisor
Little Caesars
06.2014 - 03.2020
Concessionist
Fridley Paramount 7 Theaters
06.2009 - 12.2010
High School Diploma -
Indianola High School
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