Michael Kavanagh
Dublin,Ireland
Summary
Highly skilled IT professional with extensive expertise in Windows Server, Active Directory, and Desktop Support. Proficient in managing ticketing systems, TCP/IP, DNS, DHCP, VPNs, firewalls, and endpoint protection. Demonstrates strong capabilities in MFA, access control, incident awareness, Microsoft 365 administration, and basic Azure management. Adept at backup/disaster recovery planning and SQL database management. Possesses advanced skills in Excel and PowerShell scripting. Experienced in remote desktop support using Microsoft Office Suite and TeamViewer. Known for analytical thinking, troubleshooting abilities, security awareness, adaptability, effective communication, team collaboration, time management, project coordination and a commitment to self-driven growth. Career goals include advancing expertise in cybersecurity protocols and cloud system management while contributing to organisational success through innovative solutions.
Overview
15
15
years of professional experience
2022
2022
years of post-secondary education
Work History
IT Engineer
Ekco
Dublin
09.2022 - 04.2025
- Provide Level 1–2 support across diverse client systems, with growing focus on security best practices and cloud services.
- Assist with endpoint protection, MFA setup, access management, and user account audits.
- Support Microsoft 365 and Azure environments, contributing to secure configuration, tenant admin tasks, and backup solutions.
- Collaborate on escalated incidents involving infrastructure or potential security threats.
- Respond to security alerts, assist in remediating issues, and follow up with users to support awareness and best practices.
- Maintain documentation, focusing on SOPs and internal guides related to secure operations.
Operations Manager
Pearl Production Services
Dublin
05.2015 - 06.2020
- Oversaw daily operations of busy AV production company, managing complex logistics across multiple large-scale events.
- Led team of over 60 staff, including engineers and technicians, ensuring service quality and project delivery.
- Acted as main client contact, tailoring solutions to technical requirements under tight deadlines.
- Developed strong communication, problem-solving, and leadership skills in high-pressure, tech-driven environment.
Audio Visual Technician
Pearl Production Services
Dublin
08.2010 - 05.2015
- Set up, configured, and operated AV and lighting systems for corporate events.
- Worked directly with clients and venue staff to ensure technical delivery met expectations.
- Built early technical skills in troubleshooting, systems integration, and real-time issue resolution.
- Troubleshot hardware issues swiftly, minimising downtime during critical events.
- Maintained inventory of spare parts for quick resolution of breakdowns in AV systems.
- Ensured seamless presentations by setting up and monitoring video conferencing systems.
- Achieved optimal visual display through meticulous calibration of projectors and screens.
Education
Bachelor of Science - Information Technology Management
Technological University Dublin (TU Dublin)
Dublin06.2022
Skills
- Endpoint Protection & Access Control – Practical experience with MFA, security policies, and permissions
- Microsoft 365 & Azure (Basic Admin) – Hands-on administration, user management, and cloud configuration
- Incident Awareness – Exposure to identifying and reporting suspicious activity within managed services
- Networking Protocols – Strong understanding of TCP/IP, DNS, DHCP, and VPN in production environments
- Windows Server & Active Directory – Supporting account management and directory services
- SQL & Data Handling – Competent in structured query language for data querying and analysis
- PowerShell – Used for scripting and automation in support tasks
- Troubleshooting & Analytical Thinking – Proven ability to resolve complex IT issues across systems
C.V.
Available on request
Timeline
IT Engineer
Ekco
09.2022 - 04.2025
Operations Manager
Pearl Production Services
05.2015 - 06.2020
Audio Visual Technician
Pearl Production Services
08.2010 - 05.2015
Bachelor of Science - Information Technology Management
Technological University Dublin (TU Dublin)
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