- I am a member of local Soccer and GAA clubs in Headford and actively play soccer and GAA throughout the season
- I also enjoy playing Golf and enjoy learning about Science and History
Michael John Curran
Headford
Summary
Experienced payments and insurance risk analyst with qualifications in APA and CIP insurance. Strong background in e-commerce payments and insurance, gained through diverse roles in international payments and the insurance sector. Proven ability in trend analysis and customer support, effectively resolving customer queries and issues.
Overview
14
14
years of professional experience
Work History
Production Support Team Manager
Planet Payments
Galway
04.2021 - 07.2025
- Assisted production support team in managing daily transaction processes for payment systems.
- Supported monitoring of payment systems to identify and resolve issues promptly.
- Helped address customer support queries via phone and email, ensuring swift resolution.
Production Support Analyst
Planet Payments
Galway
05.2019 - 04.2021
- A Support analyst required to monitor payment systems and ensure necessary tasks/jobs are completed daily ensuring merchant / cardholder payment runs are completed on time and under regulatory rules.
- Perform tasks as directed by Production Support Manager.
- Complete daily/weekly tasks to ensure Payment runs are completed for merchants on time.
- Write up process documents via Confluence and also using salesforce complete manual adjustments to cardholders for refunds.
- A Support analyst required to monitor payment systems and ensure necessary tasks/jobs are completed daily ensuring merchant / cardholder payment runs are completed on time and under regulatory rules.
Senior Claims & Risk Analyst
MTIS / NTI
Dublin, 4
09.2015 - 12.2018
- Senior Claims analyst responsible for analysing an insurance base of over one million insurance policies.
- Using different metrics to analysis base, claims and profit performance per insurance product/band.
- Developed tables and reporting to analyse efficiently product bands and handsets to check their Break-even point based on company guidelines on profitability.
- Claims process relationship manager dealing with six markets in Europe and the UK market with responsibility of ensuring that all claim process from notification to closing of claim is in line with Underwriter guidelines.
- In depth fraud analysis on both policyholders and claimants on the Insurance base but also shop staff and shop managers and have developed a process of analysing all stores electronically to check for any fraudulent activity and investigate afterwards.
- Experienced Audit team member and has taken part in numerous audits in the different markets analysing all the processes involved from Sales, Documentation and claims and investigating any issues that arise and finding remedies to deal with such issues in line with company policy.
- Responsibility dealing with complex claim cases dealing directly with claimant by Telephone and market manager to ensure that cases were resolved satisfactorily and correctly by the CPC.
- Senior Claims analyst responsible for analysing an insurance base of over one million insurance policies.
Insurance Analyst
MTIS / NTI
Dublin, 4
11.2011 - 08.2015
- Insurance analyst assisting the director of underwriting in MTIS with main responsibility in assisting with pricing and reporting duties as part of the monthly reporting process.
- Reporting product band analyst with specific responsibility for underwriting reports as part of monthly reporting process as agreed between underwriter and markets.
- Terms and Conditions amendment work checking that all local markets laws have been adhered & are also in line with underwriter requirements.
- Responsible for managing product band properties on all markets on insurance IT system and ensuring that all matches what is signed off with underwriter and local market.
- Insurance analyst assisting the director of underwriting in MTIS with main responsibility in assisting with pricing and reporting duties as part of the monthly reporting process.
Education
Masters - Economic Science International Finance
NUI Galway
01-2011
Bachelor of Business (Honours) - Galway, Ireland
Galway – Mayo Institute of Technology
Galway, Ireland01-2009
Skills
- Microsoft Office
- Production management
- Payment systems
- Process improvement
- Risk assessment
- Data analysis
- Customer support
- Team leadership
- Conflict resolution
- Operational support
- Excel
- Word
- PowerPoint
- Business Objects
- Microsoft Access
Custom Section
- CIP insurance accreditation, 2013-12-01
- Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Extensive knowledge of Business Objects (Data analysis tool)
- Completed and Certified in level 1 advanced Microsoft Access 2013 course.
Websites, Portfolios and Profiles
www.linkedin.com/in/michael-john-curran-018ba0174
Hobbies and Interests
- Playing soccer and football.
- Currently on the junior football panel for local GAA club Headford.
- Involved in playing a 7-a-side soccer league with local soccer club.
Interests
Timeline
Production Support Team Manager
Planet Payments
04.2021 - 07.2025
Production Support Analyst
Planet Payments
05.2019 - 04.2021
Senior Claims & Risk Analyst
MTIS / NTI
09.2015 - 12.2018
Insurance Analyst
MTIS / NTI
11.2011 - 08.2015
Masters - Economic Science International Finance
NUI Galway
Bachelor of Business (Honours) - Galway, Ireland
Galway – Mayo Institute of Technology