Mhd Said AlSamman
Operation Manager
Summary
I've been in the food industry for over ten years, managing restaurants and working to increase revenue, as well as building a large team of staff and being in charge of hiring and onboarding new employees to get them up to speed. I was in charge of purchasing the ingredients and was able to reduce the total cost of goods sold in a few months.
Julio's Group annual revenue was 1 million Dollar includes two brunches .
We were the gold sponsor for two Malaysian universities and managed numerous events and parties for embassies and other large entities with large numbers of attendees, for which we received numerous awards and compliments from local authorities.
I'm following my passion in Dubai, and I see a huge opportunity for me to continue growing and progressing in my career.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Owner/Operator
Julio's Lounge
Cyberjaya
09.2017 - 03.2022
- open a new brunch at Cyberjaya city
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Scheduled staff hours and assign duties
- Provided leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected.
- Managed staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.
- Managed the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
- Ensured the daily execution of the Mission Statement and Core Values.
- Ensured overall food quality and handling, safety, security, service and cleanliness standards are met.
- Established and maintained rapport with all levels of VIPs, Management, Guests and Team Members.
- Coordinated and executed VIP special events and dinners.
Interviewed, hired and trained new staff in job duties. - Trained employees on proper cash handling procedures from open to close.
- Supervised and trained employees at each restaurant and/or facility.
- Delegated opening and closing procedures for these areas to specific lead persons.
- Implemented processes for collecting revenue, tracking cost of goods sold and monitoring expenditures according to preferred accounting procedures.
- Set up of $300,000 restaurants as per plan including assisting with completion of all necessary local authority certifications.
Business Owner/Operator
Julio's Restaurant
Damnsara
01.2015 - 03.2022
- Supervised all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.
- Maintained optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards.
- Managed all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees.
- Assisted with menu planning, costing, layout and printing.
- Managed total restaurant operations in areas of staff management, customer relations, vendor relations, inventory control, and purchasing of food, beverages.
- Investigated and resolved complaints regarding food quality and service.
- Scheduled and received food and beverages deliveries, checked delivery contents to verify product quality and quantity.
Cashier Manager
Shamna Restaurant
Cyberjaya
08.2013 - 10.2014
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Waiter
Shamna Restaurant
Cyberjaya
01.2013 - 08.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Delivery Driver
Shamna Restaurant
Cyberjaya
08.2012 - 01.2013
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Education
Bachelor of Architecture - Interior Architecture
Limkokwing University of Creative Technology
Malaysia 08.2012 - 08.2016
MBA - Project Management
Limkokwing University of Creative Technology
Malaysia 09.2016 - 08.2018
Skills
Staff Management
Computer skills
- Windows - Mac
- Microsoft Word, Powerpoint, Excel, Google Sheets
- Interment Skills
- POS System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner/Operator
Julio's Lounge
09.2017 - 03.2022
MBA - Project Management
Limkokwing University of Creative Technology
09.2016 - 08.2018
Business Owner/Operator
Julio's Restaurant
01.2015 - 03.2022
Cashier Manager
Shamna Restaurant
08.2013 - 10.2014
Waiter
Shamna Restaurant
01.2013 - 08.2013
Delivery Driver
Shamna Restaurant
08.2012 - 01.2013
Bachelor of Architecture - Interior Architecture
Limkokwing University of Creative Technology
08.2012 - 08.2016
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