Merter Kaygisizel
Dublin
Summary
With a Bachelor's degree in Economics, I've honed my expertise in business development and team performance. Currently, as an Advertiser Experience Specialist at TikTok, I am dedicated to enhancing the advertiser experience through insightful data analysis and rapid response to service needs. My core competencies include marketing, strategic problem-solving, and driving team performance to new heights.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Advertiser Experience Specialist
TikTok
Dublin
04.2022 - 02.2025
- Currently, as an Advertiser Experience Specialist at TikTok, I am dedicated to enhancing the advertiser experience through insightful data analysis and rapid response to service needs
- Acting as the pivot role through the whole ads posting process to bridge clients (both internal sales team & external advertisers) and Ads Integrity Team to handle their daily queries and consultations
- Collecting customer voices, providing clear and concise explanations for decisions, sharing relevant policy/SOPs, and guiding advertisers on how to rectify their issues and concerns of ad creative/risk/after-posting
- Working closely with the Partner Development Team to provide premium support for EMEA key clients to improve advertiser experience and increase customer satisfaction
- Investigating risk trends proactively and helping optimize appeal SOPs/ads policy/platforms with XFN teams to reduce risks and potentially increase revenues
- Analyzing data and reporting risk trends/policy gaps/quality assurance/overturn rates, etc
LCS Customer Experience Specialist (Google Ads)
Accenture
Dublin, Ireland
12.2019 - 03.2022
- Provided support to Large Customer Sales (LCS) clients based in EMEA through different channels - chat, email, and phone
- Provided product and tool support to improve the overall experience and drive higher product adoption and spend
- Ability to identify trends and solve problems facing multiple LCS clients
- Responsibility for helping LCS customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the client's LCS advertising solutions
SMB Customer Experience Specialist (Google Ads)
Accenture
Dublin
11.2018 - 12.2019
- Consulted B2B customers toward their strategic business goals; prioritized and delivered outstanding customer experience to grow their businesses
- Proactively communicated with customers to advise them on maximizing their ROI
- Implemented creative ways to improve customer relationships by sharing online marketing strategy suggestions and promoting other Google products
- Provided vital product insights and feedback on client products to Google product teams
- Built relationships to help align various stakeholders such as the Account Management team, agencies, and Subject Matter Experts (SME)
- Served as the EMEA Escalation POC, handling B2B client issues and working closely with Account Executives, SMEs, Quality Analysts, and the Google Tech Team
- Provided product and tool support to enhance the overall experience and drive adoption and spending
Microsoft Support Agent
Teleperformance
Athens
06.2018 - 10.2018
- Provided technical support in handling questions, troubleshooting, and account assistance for Microsoft products.
AppleCare Mac+ T1 & T2 Support Adviser
Teleperformance
Athens
01.2015 - 04.2018
- Provided high-quality customer technical support to accurately identify and resolve a wide range of hardware and software issues affecting Apple devices (i.e., iPhone, iPad and iPod touch, Mac, Apple Watch, Mac OS), hitting KPIs such as customer satisfaction, issue resolution, average handling time
- Immediately determine support eligibility and offer appropriate fee-based or free solutions; when applicable, ensure extended warranty coverage is offered and sold
- T2 Responsibilities similar to prior Tier 1 Technical Support Advisor role, including a deeper level of technical expertise and customer commitment in accepting, owning, and fully resolving Tier 1 escalations
Education
Bachelor's degree - Economics
Dumlupinar University
Kutahya, Turkey 09.2006 - 08.2013
General English Language Course
Griffith College
Dublin, Ireland 01.2014 - 06.2014
Skills
- Communication
- Digital Media
- Marketing
- Business Development
- B2B
- Stakeholder management
- Client relations
- Risk Investigation
- Trust & Safety
- Policy improvement
- Project management
Timeline
Advertiser Experience Specialist
TikTok
04.2022 - 02.2025
LCS Customer Experience Specialist (Google Ads)
Accenture
12.2019 - 03.2022
SMB Customer Experience Specialist (Google Ads)
Accenture
11.2018 - 12.2019
Microsoft Support Agent
Teleperformance
06.2018 - 10.2018
AppleCare Mac+ T1 & T2 Support Adviser
Teleperformance
01.2015 - 04.2018
General English Language Course
Griffith College
01.2014 - 06.2014
Bachelor's degree - Economics
Dumlupinar University
09.2006 - 08.2013
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