Mercy Evans-Ufeli
Skerries,Ireland
Summary
Hardworking and reliable Personality . Well organized, proactive and punctual with team-oriented mentality. ready to contribute effectively to organizational goals.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Slegg International School
Lagos, Nigeria
06.2022 - 03.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Learned new methods, processes and procedures for research and writing.
Cashier
Devyani International (KFC)
Lagos, Nigeria
2013 - 2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Marketing Assistant
Itotec Printing Press
Lagos, Nigeria
2008 - 2010
- Developed and maintained relationships with key stakeholders in the industry.
- Provided administrative support to the Marketing Manager on a daily basis.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Assisted in organizing promotional events and tradeshows.
- Developed and maintained content and communications to drive marketing campaigns, activities and events.
- Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Education
Bachelor of Science - B.Sc(Ed) Political Science
Lagos State University
Lagos Nigeria11-2020
Associate of Arts - Public Administration
Olabisi Onabanjo University
Ogun State01-2009
High School Diploma -
Speedway Information Technology
Lagos03-2006
Adult Education Service
Skills
- Verbal and Written Communication
- Instructional Best Practices
- Interactive Teaching and Learning
- Strong Customer Service & sales skills
- Organization &time management skills
- Technology Savvy (with education)
Reference
Orla Hick +353877553952
Barr. 2348037712353
Timeline
Administrative Assistant
Slegg International School
06.2022 - 03.2023
Cashier
Devyani International (KFC)
2013 - 2014
Marketing Assistant
Itotec Printing Press
2008 - 2010
Bachelor of Science - B.Sc(Ed) Political Science
Lagos State University
Associate of Arts - Public Administration
Olabisi Onabanjo University
High School Diploma -
Speedway Information Technology
Adult Education Service
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