Mercy Alisigwe
Dublin,Ireland
Summary
Results-oriented professional with extensive experience in management and leadership, specializing in time management and organization. Proven expertise in patient consultation and drug interaction knowledge, supported by strong communication skills. Proficient in multi-tasking, team motivation, customer relationship management, and KPI tracking. Experienced in project oversight, problem-solving, team building, and social media marketing, dedicated to driving success in future initiatives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Pharmacy manager
City Pharmacy
Dublin City, Ireland
10.2024 - Current
- Provided expert guidance to patients for medication understanding and adherence.
- Streamlined inventory management for improved drug supply reliability.
- Boosted staff morale with regular training and development sessions.
- Implemented effective stock rotation system preventing drug expiry issues.
- Led team meetings, fostering open communication amongst staff members.
- Dealt with diverse group of patients daily including addicts and methadone patients
- Managed the Shopify online store.
- Followed latest trends in order to boost sales in the store
- Made sure shop was clean and up to standards in order to improve customer satisification
- Lead and motivated the team and improved communication skills with team members to help resolve any issues
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
Patient advisor
Optical Express
Dublin, Ireland
04.2024 - 10.2024
- Conducted regular follow-ups post-discharge from the clinic, demonstrated commitment to patient welfare.
- Mediated between medical team and patients with effective communication skills.
- Offered support during medical procedures to allay patient anxieties.
- Carried out day-to-day duties accurately and efficiently.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Improved patient experience by conducting thorough pre-screening procedures.
- Coordinated appointments to enhance efficiency in the clinic.
- Maintained detailed case notes documenting each client's treatment journey.
Trainee supervisor
McCabes Pharmacy
Dublin, Ireland
01.2024 - 04.2024
- Fostered a supportive environment with clear communication between team members.
- Assigned tasks to staff members, ensuring timely completion of projects.
- Introduced efficient work practices, improved overall performance of the team.
- Liaised with other departments for smooth functioning and collaboration.
- Carried out day-to-day duties accurately and efficiently.
- Handled customer queries professionally, promoting excellent customer service.
- Cash Handling
- Key Holder
Healthcare advisor
Boots
Dublin, Ireland
08.2019 - 12.2023
- Advocated on behalf of patients to ensure access to necessary healthcare services.
- Kept accurate documentation related to each patient's medical history for future reference,.
- Provided expert healthcare advice to patients by interpreting complex medical information.
- Demonstrated excellent interpersonal skills when interacting with diverse groups of people including Patients, addicts and Methadone patients
- Balanced till at end of day, maintaining accurate records.
- Greeted each customer warmly, creating a friendly shopping environment.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Resolved customer complaints professionally leading to higher retention rates.
- Followed SOPs to ensure medications are given to the right canditates.
Education
Bachelor of Arts - Double Major Psychological studies and Criminology
Maynooth University
Maynooth 09.2020 - 06.2023
Higher National Diploma - Psychology
Dublin Business School
Dublin 09.2023 - 08.2025
Skills
- Time management excellence
- Knowledge of drug interactions
- Patient consultation
- Multi-Tasking capability
- Management
- Organaisation
- Communication
- Cash Management
- Multi-Task
- Inspiring motivation
- Customer relationship management
- KPI tracking
- Project oversight
- Problem-solving
- Team building
- Leadership
- Social media marketing
References
References available upon request.
Timeline
Pharmacy manager
City Pharmacy
10.2024 - Current
Patient advisor
Optical Express
04.2024 - 10.2024
Trainee supervisor
McCabes Pharmacy
01.2024 - 04.2024
Higher National Diploma - Psychology
Dublin Business School
09.2023 - 08.2025
Bachelor of Arts - Double Major Psychological studies and Criminology
Maynooth University
09.2020 - 06.2023
Healthcare advisor
Boots
08.2019 - 12.2023