Mercy Alisigwe
Clondakin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with eye surgery clients. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Self-motivated and thrive on setting and achieving personal goals. Over the years, I have developed extensive management skills and am confident in all my actions, which contribute to creating a smooth work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Consultant
Optical Express
Dublin Tallaght
04.2024 - Current
- Assisted with patient admissions, discharges and transfers.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation, and papillary function.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Emailed countless patients daily for appointments, information, retention, and confirming appointments.
- Improved office organization by developing filing system and customer database protocols.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Possess strong knowledge of Microsoft software.
- Adhere strictly to GDPR regulations.
- Highly proficient with Synergy systems and CRM platforms.
- Adapting well in new measures and always willing to learn.
Supervisor Trainee
McCabe's Pharmacy
Dublin Newcastle
01.2024 - 04.2024
- Handled cash and credit transactions, performed financial record keeping and maintained security of funds.
- Managed employee schedules, handled workflows and evaluated workloads and resources.
- Cross trained and coached employees to develop technical and customer service skills.
- Reported accidents, injuries and damages to supervisor.
- Developed staff teams and delegated various tasks to workers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Answered customer questions and referred to pharmacist for medication information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Answered customer questions about prescribed and OTC medications.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Built and maintained productive relationships with employees.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Ordered new supplies to restock and based on routine needs.
- Updated product labels to reflect accurate pricing.
OTC Sales Advisor /Customer Service Representative
Boots
Dublin Ilac Centre
08.2019 - 12.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Restocked shelves and prepared expired drugs for return.
- Reviewed order information against computer database.
- Helped pharmacy staff prepare medications and fill orders.
- Answered customer questions about prescribed and OTC medications.
- Delivered quality care to customers through close collaboration with pharmacist.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Responded to customer issues to provide immediate resolution and improve retention.
- Built and maintained productive relationships with employees.
- Supervised bank deposits and security procedures to support store opening and closing.
- Researched out-of-stock items to find additional inventory in other store locations.
- Key Holder
- Managed cash drawer, ensuring accurate cash handling and daily reconciliations.
- Measured and tracked KPIs to enhance customer experience and improve customer retention.
- Lead cash handling tasks, including performing cut-offs, managing end-of-day cash, depositing funds to the bank, maintaining the till float, and reporting discrepancies to management.
- Ordered new supplies to restock and based on routine needs.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Updated product labels to reflect accurate pricing.
- Faced products on shelves and displays to meet company policies.
Education
Bachelor of Arts - Psychology And Criminology
Maynooth University
Kildare 08-2023
Skills
- Patient Assessments
- Patient Relations
- Patient-focused care
- Patient Care
- Client documentation
- Paperwork Processing
- Upselling and cross-selling
- Product Knowledge
- Call Management
- Data Collection
- Store maintenance
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Customer Relations
- Retail sales customer service
- Multi-Task Management
- Critical Thinking
- Retail Marketing
- Active Listening
- Labeling prescriptions
- Supply Restocking
- Ordering and stocking medications
- Supporting pharmacy operations
- Office Administration
- Staff Management
- Work Planning and Prioritization
- Decision-Making
- Scheduling
- Troubleshooting and diagnosis
- Flexible Schedule
- Team Building and Leadership
- Documentation And Reporting
- Training and mentoring
- Self motivated
- Cash handling expert
Affiliations
- Gym
- Running
- Sports
- Reading
- Volunteering
Certification
- Healthcare Advisor course
- Makeup training
- Perfume Training
Timeline
Patient Consultant
Optical Express
04.2024 - Current
Supervisor Trainee
McCabe's Pharmacy
01.2024 - 04.2024
OTC Sales Advisor /Customer Service Representative
Boots
08.2019 - 12.2023
Bachelor of Arts - Psychology And Criminology
Maynooth University
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