MengJung Lin
Summary
Detail-oriented professional with a strong background in the tech industry, specializing in strategic planning, and problem-solving. Skilled in managing cross-functional projects and optimizing operations to drive productivity and efficiency. Proven track record in streamlining workflows and delivering results. Eager to leverage my expertise to contribute to business success and growth in an operations role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business operations manager
ASURION, LLC
01.2023 - 12.2023
- Established operation workflows for newly launched products, and led cross-departmental collaboration with product, IT, finance, and legal to streamline scheduling processes, reducing lead time by 15%.
- Secured an 8% market share and generated $160,000 in revenue within the first month of launching a warranty product, positioning it as a leading solution in the domestic market.
- Ensured regulatory compliance for the newly launched product by keeping abreast of industry laws, finance rules, and standards.
- Presented actionable insights to global C-level executives by building a real-time dashboard that tracked key sales metrics, leading to a 10% improvement in quarterly forecasts.
- Drafted procedural statements and guidelines for company-wide use by over 200 employees, improving operational consistency and reducing errors by 20%.
Strategy project manager
ALLY TRANSPORT SYSTEM Co., Ltd.
05.2022 - 01.2023
- Syndicated strategic partnerships to expand market opportunities, resulting in a 60% increase in the client base within six months and doubling company revenue.
- Implemented Salesforce CRM system, supporting the sales team in managing client data and optimizing workflows, leading to a 20% increase in operational efficiency.
- Analyzed fleet operational data and overhauled dispatching rules, leading to a 22% reduction in fuel expenses ($32,000/month) and a 10% reduction in manpower costs ($10,000/month), improving vehicle utilization and operational cost-efficiency.
- Led a team of five in the development and implementation of an internal fleet management system, using Agile methodology and ensuring alignment with business objectives and operational goals.
Biz-Intelligence and Operations Associate Manager
LINE CORPORATION
02.2020 - 05.2022
- Managed 4 lines of business, focusing on process optimization and the standardization of global cross-departmental workflows.
- Led scrum team to launch a campaign management system, reducing the manpower required by saving 10 hours per week and replacing outdated Excel-based processes with automated workflows.
- Leveraged AI technologies (machine learning and OCR) to optimize the digital ads review flow, saving 1 hour per day through automation, and the project won the 1st prize in the company's global Hackathon.
- Localized the digital ads platform operations process, reducing product delivery lead time by 60% (from 7 days to 3 days), improving time-to-market, and aligning with regional market demands.
Biz-Intelligence and Operations Associate
LINE CORPORATION
04.2018 - 02.2020
- Designed and implemented a streamlined billing operation process for LINE business products, reducing monthly billing time by 50%, from 4 working days to just 2 days, improving overall operational efficiency.
- Developed a robust and efficient contract management system and billing process, safeguarding $1.8 million in annual product revenue by ensuring seamless execution and compliance.
Education
Bachelor of Arts - Political Science
NATIONAL CHENG-CHI UNIVERSITY
Taiwan 09.2012 - 06.2016
Skills
- Microsoft Office
- Agile
- SQL
- Tableau
- HTML
- CSS
- JavaScript
Accomplishments
- April 2021: LY Group International Hackathon PayPay Award
- June 2021: LINE Hackathon first place
(Innovative digital advertising solution)
(Business operations optimization solution)
Certification
Meta Front-End Development Certification
Languages
English
Proficient (C2)
Chinese (Mandarin)
Proficient (C2)
Timeline
Business operations manager
ASURION, LLC
01.2023 - 12.2023
Strategy project manager
ALLY TRANSPORT SYSTEM Co., Ltd.
05.2022 - 01.2023
Biz-Intelligence and Operations Associate Manager
LINE CORPORATION
02.2020 - 05.2022
Biz-Intelligence and Operations Associate
LINE CORPORATION
04.2018 - 02.2020
Bachelor of Arts - Political Science
NATIONAL CHENG-CHI UNIVERSITY
09.2012 - 06.2016
Similar Profiles
TAJA JACKSONTAJA JACKSON
Customer Service Rep at Asurion LLCCustomer Service Rep at Asurion LLC
Brittany DodsonBrittany Dodson
Care Expert at Asurion LlcCare Expert at Asurion Llc
Kat Reeve MBA, CEO/CFO, MBTV Repair OwnerKat Reeve MBA, CEO/CFO, MBTV Repair Owner
Asurion Consumer Electronics Service Provider Tech at Asurion Llc, N.E.W., ServiceBenchAsurion Consumer Electronics Service Provider Tech at Asurion Llc, N.E.W., ServiceBench