Melvin Onu
Dundalk,Ireland
Summary
Dedicated professional with experience in Insurance and customer relations, currently seeking to advance within the Insurance sector. Proven ability to maintain accurate records, manage documentation, resolve client queries and build strong professional relationships. Highly organised with strong communication, analytical and problem-solving skills, committed to delivering high-quality results in a fast paced environment.
Overview
3
3
years of professional experience
Work history
Insurance Trainee
Radius Insurance
Dundalk
2025.06 - 2026.04
- Assisted with Insurance policy administration, documentation and record management
- Maintained accurate client and policy information across internal systems.
- Gathered and organised client information to support insurance quotations, policy amendments and renewals.
- Engaged with potential clients through proactive outreach, generating new business leads
- Matched client needs with appropriate insurance solutions, fostering strong relationships for future renewals.
Customer Relations Agent
TEYA
Milton Keynes, UK
2024.02 - 2025.05
- Managed customer enquiries via phone and email, providing support on financial products and services
- Maintained accurate customer records and updated internal systems.
- Resolved customer issues efficiently while maintaining a high standard of service.
- Collaborated with internal teams to investigate and resolve complex queries
- Built strong client relationships through professional communication and support
Business Development Representative
EE Network
Stevenage, UK
2023.01 - 2024.01
- Identify and pursue new business opportunities within the mobile telecommunications.
- Build and maintain relationships with key stakeholders and industry players.
- Develop and implement strategies to drive revenue growth and market share expansion.
- Drive sales and revenue generation in the mobile network sector.
- Foster product and service innovation to stay competitive.
- Ensure regulatory compliance and facilitate market entry and expansion.
Education
QQI Level 5 - E-commerce Business
O'Fiaich Institute of Higher Education
Dundalk, Co. Louth, IrelandSkills
- Analytical and Problem Solving Skills
- Strong Communication and Listening Skills
- Detail-Oriented
- Customer-Focused
- Organised and Ability to Prioritise Tasks
- Collaborative Team Player
- Proficient IT skills
- Record Management
Interests and Achievements
- Club Captain: Newly joined and was appointed club captain for Newry F.C
- Invitation to represent Radius Insurance Solutions at the Annual Insurance Institute dinner 2026.
Timeline
Insurance Trainee
Radius Insurance
2025.06 - 2026.04
Customer Relations Agent
TEYA
2024.02 - 2025.05
Business Development Representative
EE Network
2023.01 - 2024.01
QQI Level 5 - E-commerce Business
O'Fiaich Institute of Higher Education