- Date of Birth: 09th January,1993
- Place of Birth Margao
- Nationality: Portuguese
- Passport Details:
- Passport No: CD690377
- Issue Date: 14/06/2023
- Expiry Date: 14/06/2028
- Contact : +353879650366
Hi, I’m
Melroi Carvalho
Service
Dublin,Stepaside
Summary
Overview
13
years of professional experience
3
years of post-secondary education
2
Languages
Work History
O'Cuzinero Restaurant, Goa
Waiter
2021.01 - Current (3 years & 6 months)
Job overview
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business, increased to 40% in customers and orders.
- Created efficient system for tracking customer orders, resulting in reduction in 40% errors.
- Resolved customer complaints in timely and efficient manner, leading to customer satisfaction.
Star Union Dai-Ichi Life Insurance Company Limited, Goa
Relationship Manager
2022.06 - 2023.06 (1 year)
Job overview
- Processed insurance claims and handled insurance denials.
- Managed team of specified sales representatives, leading to increase in sales.
- Developed and implemented sales training programs that improved sales skills and resulted in increase in sales effectiveness.
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increase in sales.
- Cultivated strong relationships with clients to ensure customer loyalty.
- Researched competitive products and services and developed strategies to capitalize on their weaknesses.
- Achieved quarterly and over achieved Annual sales targets by Additional 80% for past 1 years, resulting in total achievement of 180%.
- Scheduled meetings and appointments for executive, ensuring that executive had full and productive day.
- Led development of successful email marketing campaign that resulted in increase in sales.
- Created presentations and reports to track customer data and inform Senior Manager on customer trends and customer preferences.
Canara HSBC Life Insurance Company, Goa
Relationship Manager
2019.12 - 2022.05 (2 years & 5 months)
Job overview
- Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
- Resolved customer issues in timely and efficient manner, resulting in reduction in 75% customer complaints.
- Created and implemented loyalty program that increased in 50% customer retention.
- Processed insurance claims and handled insurance denials.
- Cross selling banking Products.
- Maintain strong relationship with banking team.
- Suggested banking products and services that best meet customers’ needs.
- Processed deposits, withdrawals, transfers, and other banking transactions.
- Monitored and maintained lobby area and front desk to ensure clean, safe, and pleasant environment for guests and staff.
- Managed front desk area and ensured professional and welcoming environment for customers.
- Created and maintained front-desk procedures and other documents.
HDFC Life Company Limited, Goa
Sales Development Manager
2018.12 - 2019.12 (1 year)
Job overview
- Created and managed customer referral program that increased customer referrals.
- Established customer segmentation strategy that improved customer acquisition and retention.
- Selling Life, Health Insurance Products.
- Cross Selling of Banking products to meet daily targets led to increase in 50% of sales.
- Maintaining Customer Relationship.
- Customer Service Pre-Sales and Post Sales.
- Generate Leads And Maintain leads and lead register helped in achieving 20% growth in sales .
- Developed and implemented comprehensive sales process that increased closing rates.
- Developed and managed sales incentive program that increased sales performance.
M/S Aswathy Engineering, Goa
Office Assistant
2017.04 - 2018.04 (1 year)
Job overview
- Received and processed incoming mail and packages.
- Assisted with preparation of documents and materials for meetings, including agendas and presentations.
- Maintained office filing system.
- Ordered office supplies and equipment and maintained inventory of all items meet 100% for daily work.
- Managed office equipment and supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
M/S Aswathy Engineering, Goa
Store Keeper
2016.06 - 2017.04 (10 months)
Job overview
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
- Analyzed store performance trends and created action plans to improve store operations.
- Developed and implemented efficient filing system to track and store documents, resulting in improved organization and retrieval of documents.
- Arranged products on shelves and in cabinets to maximize space utilization by 100%.
Cezar Fast Food Chinese And Indian Restaurant, Goa
Waiter
2010.06 - 2011.11 (1 year & 5 months)
Job overview
- Developed deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
- Processed payments quickly and accurately, resulting in increase in 50% of sales.
Education
Infotech Computer Education Goa, India
Tally ERp 9 from Computer
2017.08 - 2017.09 (1 month)
University Overview
- Tally ERP 9
- Basics of Accounting And Tally Accounting
Infotech Computer Education Goa, India
Diploma in Computer Application from Computer Application
2017.03 - 2017.08 (5 months)
University Overview
- Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) .
- Microsoft operation System
- HTML
- Social networking, Networking, Internet, Web Designing, Multimedia
- Basics of IT
- Windows XP
Rosary College of Commerce And Arts Goa, India
Bachelor of Commerce from Business Management
2014.06 - 2017.05 (2 years & 11 months)
University Overview
- Issue of Indian Economy
- Entrepreneurship Development I & II
- Business Management in:
Service marketing I & II
Financial Management I & II,
Strategic Management I & II
Skills
Guest relations
Career Objective
Career Objective
- To seek a position that will allow me to continue developing my abilities while contributing to the goals of the organization.
Accomplishments
Accomplishments
- Rank 1 for Goa Region in Self Lead Generation (SLG) category, for the time period YTD for FY September 2018
- Qualifying “The Green Army Contest ”22nd May to 30th June, 2020 and FY PERSISTENCY
- May to June, 2020
- Qualifying and Exclusive performance in JAS quarter of FY 2021 -2022
- Qualifying and Outstanding performance for AIM HIGH June 2021
- Qualifying and Outstanding performance for CHOICe GALLANTRY AWARDS August
- Achieving the target for the financial 2022-2023
- 180% target achievement.
Declaration
Declaration
- I hereby declare that the above information furnished by me is true and correct to the best of my knowledge and belief.
(MELROI MELKINSON CARVALHO)
Timeline
Relationship Manager
Star Union Dai-Ichi Life Insurance Company Limited
2022.06 - 2023.06 (1 year)
Waiter
O'Cuzinero Restaurant
2021.01 - Current (3 years & 6 months)
Relationship Manager
Canara HSBC Life Insurance Company
2019.12 - 2022.05 (2 years & 5 months)
Sales Development Manager
HDFC Life Company Limited
2018.12 - 2019.12 (1 year)
Infotech Computer Education
Tally ERp 9 from Computer
2017.08 - 2017.09 (1 month)
Office Assistant
M/S Aswathy Engineering
2017.04 - 2018.04 (1 year)
Infotech Computer Education
Diploma in Computer Application from Computer Application
2017.03 - 2017.08 (5 months)
Store Keeper
M/S Aswathy Engineering
2016.06 - 2017.04 (10 months)
Rosary College of Commerce And Arts
Bachelor of Commerce from Business Management
2014.06 - 2017.05 (2 years & 11 months)
Waiter
Cezar Fast Food Chinese And Indian Restaurant
2010.06 - 2011.11 (1 year & 5 months)
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