- Date of Birth: 09th January,1993
- Place of Birth Margao
- Nationality: Portuguese
- Passport Details:
- Passport No: CD690377
- Issue Date: 14/06/2023
- Expiry Date: 14/06/2028
- Contact : +353879650366
Hi, I’m
Melroi Carvalho
Service
Dublin,Stepaside
Summary
Overview
13
years of professional experience
3
years of post-secondary education
2
Languages
Work History
O'Cuzinero RestaurantGoa
Waiter
01.2021 - Current
Job overview
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business, increased to 40% in customers and orders.
- Created efficient system for tracking customer orders, resulting in reduction in 40% errors.
- Resolved customer complaints in timely and efficient manner, leading to customer satisfaction.
Star Union Dai-Ichi Life Insurance Company LimitedGoa
Relationship Manager
06.2022 - 06.2023
Job overview
- Processed insurance claims and handled insurance denials.
- Managed team of specified sales representatives, leading to increase in sales.
- Developed and implemented sales training programs that improved sales skills and resulted in increase in sales effectiveness.
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increase in sales.
- Cultivated strong relationships with clients to ensure customer loyalty.
- Researched competitive products and services and developed strategies to capitalize on their weaknesses.
- Achieved quarterly and over achieved Annual sales targets by Additional 80% for past 1 years, resulting in total achievement of 180%.
- Scheduled meetings and appointments for executive, ensuring that executive had full and productive day.
- Led development of successful email marketing campaign that resulted in increase in sales.
- Created presentations and reports to track customer data and inform Senior Manager on customer trends and customer preferences.
Canara HSBC Life Insurance CompanyGoa
Relationship Manager
12.2019 - 05.2022
Job overview
- Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
- Resolved customer issues in timely and efficient manner, resulting in reduction in 75% customer complaints.
- Created and implemented loyalty program that increased in 50% customer retention.
- Processed insurance claims and handled insurance denials.
- Cross selling banking Products.
- Maintain strong relationship with banking team.
- Suggested banking products and services that best meet customers’ needs.
- Processed deposits, withdrawals, transfers, and other banking transactions.
- Monitored and maintained lobby area and front desk to ensure clean, safe, and pleasant environment for guests and staff.
- Managed front desk area and ensured professional and welcoming environment for customers.
- Created and maintained front-desk procedures and other documents.
HDFC Life Company LimitedGoa
Sales Development Manager
12.2018 - 12.2019
Job overview
- Created and managed customer referral program that increased customer referrals.
- Established customer segmentation strategy that improved customer acquisition and retention.
- Selling Life, Health Insurance Products.
- Cross Selling of Banking products to meet daily targets led to increase in 50% of sales.
- Maintaining Customer Relationship.
- Customer Service Pre-Sales and Post Sales.
- Generate Leads And Maintain leads and lead register helped in achieving 20% growth in sales .
- Developed and implemented comprehensive sales process that increased closing rates.
- Developed and managed sales incentive program that increased sales performance.
M/S Aswathy EngineeringGoa
Office Assistant
04.2017 - 04.2018
Job overview
- Received and processed incoming mail and packages.
- Assisted with preparation of documents and materials for meetings, including agendas and presentations.
- Maintained office filing system.
- Ordered office supplies and equipment and maintained inventory of all items meet 100% for daily work.
- Managed office equipment and supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
M/S Aswathy EngineeringGoa
Store Keeper
06.2016 - 04.2017
Job overview
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
- Analyzed store performance trends and created action plans to improve store operations.
- Developed and implemented efficient filing system to track and store documents, resulting in improved organization and retrieval of documents.
- Arranged products on shelves and in cabinets to maximize space utilization by 100%.
Cezar Fast Food Chinese And Indian RestaurantGoa
Waiter
06.2010 - 11.2011
Job overview
- Developed deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
- Processed payments quickly and accurately, resulting in increase in 50% of sales.
Education
Infotech Computer EducationGoa, India
Tally ERp 9 from Computer
08.2017 - 09.2017
University Overview
- Tally ERP 9
- Basics of Accounting And Tally Accounting
Infotech Computer EducationGoa, India
Diploma in Computer Application from Computer Application
03.2017 - 08.2017
University Overview
- Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) .
- Microsoft operation System
- HTML
- Social networking, Networking, Internet, Web Designing, Multimedia
- Basics of IT
- Windows XP
Rosary College of Commerce And ArtsGoa, India
Bachelor of Commerce from Business Management
06.2014 - 05.2017
University Overview
- Issue of Indian Economy
- Entrepreneurship Development I & II
- Business Management in:
Service marketing I & II
Financial Management I & II,
Strategic Management I & II
Skills
Guest relations
Menu presentation
Dining area maintenance
Food preparation and safety
Order delivery practices
Tableside Service
Bill computation
Client Service
Customer Relations
Product promotions
Strategic planning
Records management
Performance improvement
Problem solving strength
Staff Training
Sales expertise
New business generation
Client Relationships
Product knowledge
Financial Advising
Business Development
Long-term sales strategies
Investor relations
Direct sales
Operations
Sales operation
New Business Development
Sales Reporting
Relationship building
Business development and planning
Relationship building and management
Product and service sales
Maximizing profitability
Bank deposit procedures
Customer Response
Store displays
Training and mentoring
Banking
Service support
Career Objective
Career Objective
- To seek a position that will allow me to continue developing my abilities while contributing to the goals of the organization.
Accomplishments
Accomplishments
- Rank 1 for Goa Region in Self Lead Generation (SLG) category, for the time period YTD for FY September 2018
- Qualifying “The Green Army Contest ”22nd May to 30th June, 2020 and FY PERSISTENCY
- May to June, 2020
- Qualifying and Exclusive performance in JAS quarter of FY 2021 -2022
- Qualifying and Outstanding performance for AIM HIGH June 2021
- Qualifying and Outstanding performance for CHOICe GALLANTRY AWARDS August
- Achieving the target for the financial 2022-2023
- 180% target achievement.
Declaration
Declaration
- I hereby declare that the above information furnished by me is true and correct to the best of my knowledge and belief.
(MELROI MELKINSON CARVALHO)
Timeline
Relationship Manager
Star Union Dai-Ichi Life Insurance Company Limited
06.2022 - 06.2023
Waiter
O'Cuzinero Restaurant
01.2021 - Current
Relationship Manager
Canara HSBC Life Insurance Company
12.2019 - 05.2022
Sales Development Manager
HDFC Life Company Limited
12.2018 - 12.2019
Infotech Computer Education
Tally ERp 9 from Computer
08.2017 - 09.2017
Office Assistant
M/S Aswathy Engineering
04.2017 - 04.2018
Infotech Computer Education
Diploma in Computer Application from Computer Application
03.2017 - 08.2017
Store Keeper
M/S Aswathy Engineering
06.2016 - 04.2017
Rosary College of Commerce And Arts
Bachelor of Commerce from Business Management
06.2014 - 05.2017
Waiter
Cezar Fast Food Chinese And Indian Restaurant
06.2010 - 11.2011