Summary
Overview
Work History
Education
Skills
Career Objective
Languages
Accomplishments
Declaration
Timeline
Hi, I’m

Melroi Carvalho

Service
Dublin,Stepaside
Melroi Carvalho

Summary

  • Date of Birth: 09th January,1993
  • Place of Birth Margao
  • Nationality: Portuguese
  • Passport Details:
  • Passport No: CD690377
  • Issue Date: 14/06/2023
  • Expiry Date: 14/06/2028
  • Contact : +353879650366

Overview

13
years of professional experience
3
years of post-secondary education
2
Languages

Work History

O'Cuzinero Restaurant, Goa

Waiter
2021.01 - Current (3 years & 1 month)

Job overview

  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business, increased to 40% in customers and orders.
  • Created efficient system for tracking customer orders, resulting in reduction in 40% errors.
  • Resolved customer complaints in timely and efficient manner, leading to customer satisfaction.

Star Union Dai-Ichi Life Insurance Company Limited, Goa

Relationship Manager
2022.06 - 2023.06 (1 year)

Job overview

  • Processed insurance claims and handled insurance denials.
  • Managed team of specified sales representatives, leading to increase in sales.
  • Developed and implemented sales training programs that improved sales skills and resulted in increase in sales effectiveness.
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increase in sales.
  • Cultivated strong relationships with clients to ensure customer loyalty.
  • Researched competitive products and services and developed strategies to capitalize on their weaknesses.
  • Achieved quarterly and over achieved Annual sales targets by Additional 80% for past 1 years, resulting in total achievement of 180%.
  • Scheduled meetings and appointments for executive, ensuring that executive had full and productive day.
  • Led development of successful email marketing campaign that resulted in increase in sales.
  • Created presentations and reports to track customer data and inform Senior Manager on customer trends and customer preferences.

Canara HSBC Life Insurance Company, Goa

Relationship Manager
2019.12 - 2022.05 (2 years & 5 months)

Job overview

  • Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
  • Resolved customer issues in timely and efficient manner, resulting in reduction in 75% customer complaints.
  • Created and implemented loyalty program that increased in 50% customer retention.
  • Processed insurance claims and handled insurance denials.
  • Cross selling banking Products.
  • Maintain strong relationship with banking team.
  • Suggested banking products and services that best meet customers’ needs.
  • Processed deposits, withdrawals, transfers, and other banking transactions.
  • Monitored and maintained lobby area and front desk to ensure clean, safe, and pleasant environment for guests and staff.
  • Managed front desk area and ensured professional and welcoming environment for customers.
  • Created and maintained front-desk procedures and other documents.

HDFC Life Company Limited, Goa

Sales Development Manager
2018.12 - 2019.12 (1 year)

Job overview

  • Created and managed customer referral program that increased customer referrals.
  • Established customer segmentation strategy that improved customer acquisition and retention.
  • Selling Life, Health Insurance Products.
  • Cross Selling of Banking products to meet daily targets led to increase in 50% of sales.
  • Maintaining Customer Relationship.
  • Customer Service Pre-Sales and Post Sales.
  • Generate Leads And Maintain leads and lead register helped in achieving 20% growth in sales .
  • Developed and implemented comprehensive sales process that increased closing rates.
  • Developed and managed sales incentive program that increased sales performance.

M/S Aswathy Engineering, Goa

Office Assistant
2017.04 - 2018.04 (1 year)

Job overview

  • Received and processed incoming mail and packages.
  • Assisted with preparation of documents and materials for meetings, including agendas and presentations.
  • Maintained office filing system.
  • Ordered office supplies and equipment and maintained inventory of all items meet 100% for daily work.
  • Managed office equipment and supplies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

M/S Aswathy Engineering, Goa

Store Keeper
2016.06 - 2017.04 (10 months)

Job overview

  • Performed daily store opening and closing duties, ensuring that all store policies were followed.
  • Analyzed store performance trends and created action plans to improve store operations.
  • Developed and implemented efficient filing system to track and store documents, resulting in improved organization and retrieval of documents.
  • Arranged products on shelves and in cabinets to maximize space utilization by 100%.

Cezar Fast Food Chinese And Indian Restaurant, Goa

Waiter
2010.06 - 2011.11 (1 year & 5 months)

Job overview

  • Developed deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
  • Processed payments quickly and accurately, resulting in increase in 50% of sales.

Education

Infotech Computer Education Goa, India

Tally ERp 9 from Computer
2017.08 - 2017.09 (1 month)

University Overview

  • Tally ERP 9
  • Basics of Accounting And Tally Accounting

Infotech Computer Education Goa, India

Diploma in Computer Application from Computer Application
2017.03 - 2017.08 (5 months)

University Overview

  • Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) .
  • Microsoft operation System
  • HTML
  • Social networking, Networking, Internet, Web Designing, Multimedia
  • Basics of IT
  • Windows XP

Rosary College of Commerce And Arts Goa, India

Bachelor of Commerce from Business Management
2014.06 - 2017.05 (2 years & 11 months)

University Overview

  • Issue of Indian Economy
  • Entrepreneurship Development I & II
  • Business Management in:

Service marketing I & II

Financial Management I & II,

Strategic Management I & II

Skills

    Guest relations

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Career Objective

Career Objective

  

  • To seek a position that will allow me to continue developing my abilities while contributing to the goals of the organization.

Languages

English

Hindi

Accomplishments

Accomplishments
  • Rank 1 for Goa Region in Self Lead Generation (SLG) category, for the time period YTD for FY September 2018
  • Qualifying “The Green Army Contest ”22nd May to 30th June, 2020 and FY PERSISTENCY
  • May to June, 2020
  • Qualifying and Exclusive performance in JAS quarter of FY 2021 -2022
  • Qualifying and Outstanding performance for AIM HIGH June 2021
  • Qualifying and Outstanding performance for CHOICe GALLANTRY AWARDS August
  • Achieving the target for the financial 2022-2023
  • 180% target achievement.

Declaration

Declaration

    

  • I hereby declare that the above information furnished by me is true and correct to the best of my knowledge and belief.


                                                                                                     

                        

                                                                          

                                                                                                 (MELROI MELKINSON CARVALHO) 

Timeline

Relationship Manager
Star Union Dai-Ichi Life Insurance Company Limited
2022.06 - 2023.06 (1 year)
Waiter
O'Cuzinero Restaurant
2021.01 - Current (3 years & 1 month)
Relationship Manager
Canara HSBC Life Insurance Company
2019.12 - 2022.05 (2 years & 5 months)
Sales Development Manager
HDFC Life Company Limited
2018.12 - 2019.12 (1 year)
Infotech Computer Education
Tally ERp 9 from Computer
2017.08 - 2017.09 (1 month)
Office Assistant
M/S Aswathy Engineering
2017.04 - 2018.04 (1 year)
Infotech Computer Education
Diploma in Computer Application from Computer Application
2017.03 - 2017.08 (5 months)
Store Keeper
M/S Aswathy Engineering
2016.06 - 2017.04 (10 months)
Rosary College of Commerce And Arts
Bachelor of Commerce from Business Management
2014.06 - 2017.05 (2 years & 11 months)
Waiter
Cezar Fast Food Chinese And Indian Restaurant
2010.06 - 2011.11 (1 year & 5 months)
Melroi CarvalhoService