Melissa Giarratana
Newbridge,Co Kildare
Summary
Dynamic and results-driven professional with a strong foundation in sales performance, client retention, and business operations. Demonstrates exceptional skills in quality control, customer service, and administrative efficiency. Proven problem-solving abilities and a willingness to learn enhance leadership capabilities in gym management. Committed to leveraging expertise to drive organisational success and foster long-term client relationships.
Overview
15
15
years of professional experience
Work history
Store assistant
Aldi
Naas, Ireland
2026.02 - Current
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Carried out price checks accurately for correct billing at the till point.
- Handled complaints efficiently, ensuring customer satisfaction.
- Assisted customers, resulting in a positive shopping experience.
- Managed inventory effectively to prevent stock shortages.
Assistant Club Manager/ Personal Trainer/ Group X
Club Lime
Albion Park, Australia
2024.11 - 2025.12
- Managed day to day club operations ensuring smooth compliant and efficient running of the facility.
- Led by example to drive sales performance across memberships personal training and retail.
- Delivered tailored personal training programs achieving measurable client transformations.
- Built and maintained strong member relationships ensuring long term retention and satisfaction.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
- Provided personalised fitness assessments for targeted training plans.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
Fitness operations manager
Fernwood Fitness
Woonona, Australia
2024.06 - 2024.08
- Developed and implemented business systems to streamline administration and improve efficiency.
- Led a high performing team promoting growth through coaching and development.
- Monitored staff performance and developed improvement plans.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Optimised workflow procedures with strategic planning and team coordination.
- Devised operational policies for regulatory compliance and best practices adherence.
- Analysed performance metrics, identified areas for improvement in operations management.
Business Owner/ Personal trainer
Star Fitness
Port Elizabeth, South Africa
2016.01 - 2023.12
- Founded and managed a successful fitness brand growing to two locations and employing six staff.
- Oversaw all business operations including marketing recruitment budgeting and compliance.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
- Boosted client confidence by providing tailored nutritional advice.
- Shared latest industry trends with colleagues, staying ahead of the curve in delivering effective routines.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Established a positive training environment for enhanced workout experiences.
- Provided personalised fitness assessments for targeted training plans.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Fostered an inclusive environment within the gym facility by respecting and catering to diverse fitness needs.
- Promoted healthy lifestyle choices with regular wellness workshops.
- Developed nutrition plans to complement exercise.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Provided ongoing support and encouragement to clients, fostering positive and empowering fitness experience.
Personal Trainer
Virgin Active
Port Elizabeth, South Africa
2013.01 - 2016.12
- Designed and implemented personalised training programs across weight loss strength and lifestyle goals.
- Built a full time client base of more than forty active members through results driven programming and rapport building.
- Provided fitness assessments nutrition guidance and ongoing support to enhance member outcomes.
- Consistently ranked among top performing trainers for client retention and satisfaction.
- Delivered group fitness classes and contributed to the club’s overall performance and culture.
- Resolved common barriers to successful weight loss with targeted advice and guidance.
- Developed customised weight loss plans by assessing patient's health needs and dietary habits.
- Maintained up-to-date records of all client interactions; ensured privacy and confidentiality at all times.
- Monitored client progress regularly, adjusting diet and exercise plans accordingly.
- Explored new strategies or methodologies within the field of dietetics; incorporated useful approaches into personalised client programmes.
Branch Manager/ personal trainer
Wellness World
Port Elizabeth, South Africa
2011.01 - 2013.12
- Managed daily operations staff scheduling sales targets and customer service delivery.
- Oversaw membership growth and retention strategies leading the branch to exceed sales goals.
- Coached and mentored personal trainers ensuring consistent training quality and client satisfaction.
- Implemented marketing initiatives to strengthen community presence and brand reputation.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Maintained a tidy and welcoming reception area, reinforcing a professional image.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Scheduled personal training sessions to maximise trainer productivity and satisfaction of members' fitness needs.
- Delivered one-on-one personal training sessions based on individual needs and capabilities.
Education
Diploma in Exercise Science -
HFPA Health and Fitness Professionals Academy
Certificate in Personal Training -
ETA Exercise Teachers Academy
First Aid & CPR
Skills
- Sales performance
- Client retention
- Business operations
- Quality control
- Customer service
- Administrative efficiency
- Problem-solving
- Willingness to learn
- Leadership
- Gym management
References
Available on request.
Languages
English
Native
Afrikaans
Fluent
Italian
Beginner
Work eligibility
- EU Citizen
References
References available upon request.
Timeline
Store assistant
Aldi
2026.02 - Current
Assistant Club Manager/ Personal Trainer/ Group X
Club Lime
2024.11 - 2025.12
Fitness operations manager
Fernwood Fitness
2024.06 - 2024.08
Business Owner/ Personal trainer
Star Fitness
2016.01 - 2023.12
Personal Trainer
Virgin Active
2013.01 - 2016.12
Branch Manager/ personal trainer
Wellness World
2011.01 - 2013.12
Diploma in Exercise Science -
HFPA Health and Fitness Professionals Academy
Certificate in Personal Training -
ETA Exercise Teachers Academy
First Aid & CPR