MELISSA FELIX
DUBLIN,IRELAND
Summary
Dedicated professional with a strong foundation in customer service and teamwork, complemented by skills in cash handling awareness and attention to detail. Proficient in communication (English B1) and problem-solving, with a proven ability to work on own initiative. Committed to maintaining compliance through cleaning tasks and stock inventory support, while following policies and procedures. Career goal includes advancing within the customer service sector, leveraging communication skills and collaborative abilities to enhance client satisfaction.
Overview
12
12
years of professional experience
Work history
Customer Service & Operations Support
Grupo Coppel
CULIACAN, MEXICO
12.2024 - 01.2026
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported daily operations and internal teams to ensure smooth service delivery.
- Assisted with process coordination and accurate documentation.
- Worked closely with different teams, following procedures and company guidelines.
- Maintained a professional and customer-focused approach at all times.
Customer Service & Sales Support
Capital Activo
CULIACAN, MEXICO
02.2024 - 12.2024
- Provided direct customer service and responded to client enquiries.
- Supported sales activities and daily operational tasks.
- Handled documentation accurately and followed internal procedures.
- Worked as part of a team to achieve service goals.
- Supported team by demonstrating respect and willingness to help.
Customer Service Assistant
Scotiabank Inverlat S.A.
CULIACAN, MEXICO
08.2019 - 06.2023
- Delivered high-quality customer service in a busy, regulated environment.
- Assisted customers with service enquiries and daily transactions.
- Followed strict compliance, cash handling, and safety procedures.
- Supported branch teams to ensure efficient daily operations.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
Customer Service & Sales Assistant
Banco Santander México S.A.
CULIACAN, MEXICO
09.2013 - 11.2018
- Assisted customers with products, services, and general enquiries.
- Maintained accurate records and followed company policies.
- Worked collaboratively to meet customer service standards.
- Ensured professional appearance and workplace standards.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built strong relationships with regular customers for repeat business.
Education
Bachelor of Business Administration - International Business & Trade
UNIVERSIDAD AUTONOMA DE SINALOA
MEXICO 08.2010 - 06.2014
Master of Business Administration - Business Administration – Sales Management
UNIVERSIDAD DEL VALLE DE MEXICO
MEXICO 05.2023 - 11.2025
Master of Business Administration - International Business
NEXT EDUCACION
MEXICO 10.2025 -
Skills
- Customer Service
- Teamwork & Collaboration
- Cash Handling Awareness
- Attention to Detail
- Cleaning & Compliance Tasks
- Stock & Inventory Support
- Following Policies & Procedures
- Communication (English B1)
- Problem-solving
- Ability to Work on Own Initiative
- Communication skills
Languages
English
Intermediate (B1)
Spanish
Native
Timeline
Master of Business Administration - International Business
NEXT EDUCACION
10.2025 -
Customer Service & Operations Support
Grupo Coppel
12.2024 - 01.2026
Customer Service & Sales Support
Capital Activo
02.2024 - 12.2024
Master of Business Administration - Business Administration – Sales Management
UNIVERSIDAD DEL VALLE DE MEXICO
05.2023 - 11.2025
Customer Service Assistant
Scotiabank Inverlat S.A.
08.2019 - 06.2023
Customer Service & Sales Assistant
Banco Santander México S.A.
09.2013 - 11.2018
Bachelor of Business Administration - International Business & Trade
UNIVERSIDAD AUTONOMA DE SINALOA
08.2010 - 06.2014