Melissa Curelar

• A friendly, reliable, and hardworking professional with experience in hospitality, retail, and food service. Skilled in delivering excellent customer service, building positive relationships with customers, and working efficiently in fast-paced environments. Experienced in hotel reception, restaurant service, dessert preparation, retail sales, and deli operations, with a strong ability to multitask, communicate effectively, and work collaboratively as part of a team. .

Delivered exceptional customer service in a fast-paced restaurant environment by greeting guests, taking accurate food and beverage orders, and serving meals efficiently. Maintained a positive and professional attitude while ensuring customer satisfaction throughout the dining experience. Prepared a wide range of desserts, cakes, pastries, and other sweet dishes while following recipes and maintaining excellent presentation standards. Assisted with ingredient preparation, monitored stock levels, and ensured all food was prepared in accordance with food safety and hygiene regulations.

• Provided a warm and professional welcome to guests, ensuring an excellent first impression while managing check-ins and check-outs efficiently. Handled telephone and email enquiries, processed reservations and payments, maintained accurate guest records, and responded promptly to customer requests and concerns. Worked closely with housekeeping and maintenance teams to ensure rooms were prepared to a high standard, while maintaining a well-organised and welcoming reception area and consistently delivering outstanding customer service.

• Prepared fresh sandwiches, salads, hot food, and deli products while ensuring quality, freshness, and excellent presentation. Served customers efficiently and courteously, handled food preparation equipment safely, and maintained strict food safety and hygiene standards in line with HACCP procedures. Monitored stock rotation, replenished products as needed, maintained a clean and organized work area, processed customer payments, and contributed to the smooth day-to-day operation of the deli.

Provided friendly and knowledgeable customer service, assisting customers with product selection and creating a positive shopping experience. Operated tills confidently, processed payments and returns accurately, replenished stock, organised merchandise displays, and maintained a clean and attractive sales floor, stockroom organisation ansd inventory management management while working efficiently as part of a team to achieve store targets and maintain high standards of presentation.