Melisa Hemedy
Summary
A personable and trustworthy sales, business development and customer care representative with over 3 years performing in a fast-paced sales/customer department. Bringing forth a proven history of fostering client relationships in order to maximise all volumes within the company.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Uniquely
08.2023 - Current
- Contributed to an effective customer feedback loop that resulted in a 5% increase in customer satisfaction ratings.
- Developed a customer health scoring system that accurately identifies and addresses customer needs promptly, improving customer retention by 4%.
- Established a feedback loop between customers and the product development team to convert customer needs and preferences.
Business Development Analyst
Circit
01.2022 - 01.2023
- Conducted detailed market research to uncover trends, which allowed the company to stay competitive and increase growth.
- Clearly and effectively communicated the value proposition of the circuit portfolio using LinkedIn, emails, and cold calls to a tailored list of potential clients.
- Delivered engaging product demos and presentations to potential customers, resulting in a 12% increase in sales.
Technical Agent
Infosys
05.2021 - 01.2022
- Having comprehensive knowledge of the company's products and software, which provided accurate information and solutions to the customer.
- Provided exceptional customer service, ensuring high satisfaction levels and contributing to positive financial outcomes, as reflected in the company’s improved profit and loss statements.
Education
BBA - Business And Technology Management
National College Of Ireland
DublinSkills
- Decision making
- Ability to multitask
- Adaptability
- Communication
- Computer Skills
- Ability to Work under Pressure
Affiliations
- Founder of MelaFitness, my personal fitness page where i encourage and help people reach their fitness goal while motivating myself everyday to become the best version of myself.
- I love going on runs, currently training to run the lisbon half marathon in 2025
Accomplishments
- Nominated twice for employee of the month.
- Hosted a fitness class with 20+ people in attendance.
Timeline
Customer Care Representative
Uniquely
08.2023 - Current
Business Development Analyst
Circit
01.2022 - 01.2023
Technical Agent
Infosys
05.2021 - 01.2022
BBA - Business And Technology Management
National College Of Ireland