Melina Soofizadeh
dublin,ireland
Summary
Customer Service and Sales Professional experienced in complaint handling, conflict resolution, and up-selling. Delivered high-quality service through effective cash handling and memorising verbal orders, contributing to a positive customer experience. Focused on enhancing store performance and creating a welcoming atmosphere to drive sales growth and customer satisfaction.
Overview
2
2
years of professional experience
Work history
Cafe barista
chorus cafe
dublin, ireland
2024.06 - Current
- Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Trained new staff members, improving overall efficiency of cafe operations.
- Developed seasonal drink recipes that became popular among customers.
- Built relationships with regulars, improving their experience and loyalty to the cafe.
- Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
- Executed cash transactions accurately, ensuring swift service during peak hours.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
- Adhered to company policies and procedures, strengthening brand reputation.
Education
ashfield college
dublinSkills
- Order memorisation
- Cash handling
- Store operations
- Customer Service
- Sales expertise
- Up-selling
- Issue resolution
- Multitasking
- Efficient work pace
- Calm under pressure
- Team player
- Conflict management
- Patience with customers
- Cleanliness adherence
Languages
farsi
Intermediate
English
Fluent
Timeline
Cafe barista
chorus cafe
2024.06 - Current
ashfield college