MEGKI POPI
Dublin
Summary
Reliable and enthusiastic with experience in reception and customer service areas. Skilled customer engagement, problem solving, and various software operations. Known for remaining poised and calm in busy environments. Results-driven with solid administrative and financial management skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Captain Georgantas
Milos Island, Greece
04.2022 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
Capetan Yiangos
Milos Island , Greece
05.2016 - 02.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
Education
BBA - Business Executive And Economy of Tourism
DIEK KIFISIAS
Athens 06-2020
High School Diploma -
Milos High School
Milos Island06-2017
Some College (No Degree) - Film Studies
DIEK Kifisias
AthensSkills
- Technical Support
- File Management
- Data Entry
- Administrative Support
- Office Management
- Scheduling
- Multitasking and Prioritization
- Expense Reporting
- Security Understanding
- Time Management
- Organization Skills
Languages
Greek
First Language
Albanian
Advanced (C1)
C1
English
Advanced (C1)
C1
Affiliations
- Reading Books
- Running
- Painting
Timeline
Receptionist
Captain Georgantas
04.2022 - 12.2023
Sales Associate
Capetan Yiangos
05.2016 - 02.2021
BBA - Business Executive And Economy of Tourism
DIEK KIFISIAS
High School Diploma -
Milos High School
Some College (No Degree) - Film Studies
DIEK Kifisias
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