Meghana Muthuparambil Raman
Dublin
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Tech Mahindra
Noida
03.2023 - 07.2024
- Provided technical support to customers via phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Investigated and troubleshot customer issues to determine the best course of action.
- Assisted customers with product installation and setup.
- Responded to customer feedback and suggestions.
- Maintained records of customer interactions and transactions.
- Performed data entry into company databases.
- Developed strategies for resolving difficult customer situations.
- Analyzed customer service trends and created solutions to address them.
- Collaborated with other departments to resolve complex issues quickly.
Junior Consultant
Ashwem Solutions
Bangalore
12.2021 - 01.2024
- Implemented tactics to enhance customer contentment.
- Analyzed client data and provided insights to optimize processes.
- Conducted research on industry trends, competitors, and market opportunities.
- Generated reports on project progress for senior management review.
- Collaborated with team members to design new approaches to problem-solving.
- Assisted in the creation of presentations for clients outlining solutions and recommendations.
- Provided technical support to ensure successful implementation of projects.
- Identified areas for improvement within existing systems and processes.
- Participated in meetings with clients to discuss project objectives.
- Maintained accurate records of all projects completed by the team.
- Evaluated client feedback and identified areas for improvement within services offered.
- Drafted proposals outlining solutions to specific business problems.
Education
MBA - Project Management
Dublin Business School
Dublin09-2024
Mcom - International Finance
Amritavishwavidhyapeetham
India09-2018
Skills
- Product Knowledge
- Account updating
- Inbound and Outbound Calling
- Consultative Sales
- Complaint resolution
- Appointment Scheduling
- Data Entry
- Call Management
- Office equipment proficiency
- Microsoft PowerPoint
- Senior leadership support
- Adaptive team player
- Product Promotion
- Escalation management
- Travel Planning
- Retail Marketing
- Delivery Scheduling
- Follow-up skills
- Problem-solving abilities
- Microsoft Excel
- Team Development
- Microsoft Outlook
- Coordination
- Computer Proficiency
- Timeline Development
- Failure Analysis
- Business Planning
- Staff Management
- Cost Analysis
- Forecasting and Reporting
- Customer Relationship Management
- Client Relationships
- Analytical Thinking
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Certification
- Diploma in Computer applications
Timeline
Customer Support Associate
Tech Mahindra
03.2023 - 07.2024
Junior Consultant
Ashwem Solutions
12.2021 - 01.2024
MBA - Project Management
Dublin Business School
Mcom - International Finance
Amritavishwavidhyapeetham
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra