Megan Thornbury
Drogheda,Ireland
Summary
Dedicated professional with extensive experience in customer service and team leadership. Demonstrates high-level organisation and proactive initiative in managing work rota coordination and employee training. Skilled in customer query resolution, complaint handling, and health and safety compliance, ensuring exceptional service delivery. Committed to fostering a collaborative environment through excellent communication and interpersonal skills. Aspires to leverage supervisory experience to drive operational excellence and enhance customer satisfaction.
Offering strong leadership and communication skills with knack for customer service and team collaboration. Ready to use and develop organisational, interpersonal, and problem-solving skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Deli Supervisor
Kerzak Limited
Drogheda, Louth
2021.03 - Current
- Incorporated innovative sandwich recipes leading to increased sales.
- Enhanced customer satisfaction by ensuring a clean and tidy deli environment.
- Ensured high food safety standards, achieving excellent hygiene ratings.
- Trained personnel to provide exceptional customer service skills.
- Promoted effective communication for enhanced teamwork amongst staff.
- Managed stock inventories, reducing waste significantly.
Deli assistant
Gerrys fresh food
Drogheda, Louth
2020.10 - 2021.03
- Managed sandwich station, creating personalised sandwiches per customer preferences.
- Supported team members during peak hours, improving service efficiency.
- Maintained high standards of cleanliness within deli area, promoting a healthy environment.
- Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
Housekeeping cleaner
The West Court Hotel
Drogheda, Louth
2020.06 - 2020.09
- Handled delicate items carefully during cleaning to prevent damage or loss.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Assisted in maintaining a comfortable home environment for clients via thoughtful arrangement of furnishings and decor items.
- Improved efficiency with careful planning and execution of daily housekeeping duties.
Education
leaving certificate -
St.Oliver's Community College
Drogheda, Louth 2015.09 - 2020.05
Skills
- High-Level organisation
- Work rota coordination
- Customer query resolution
- Excellent communication
- Supervisory experience
- Complaint handling
- Employee training
- Stock rotation
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
- Team Leadership
- Self-motivation
- Proactive initiative
Accomplishments
I have been promoted to deli supervisor after two years of working as a deli assistant with the company I currently work with. Taking this leadership role on has allowed me to excel in both my personal development and in my work life.
Languages
English
Fluent
Timeline
Deli Supervisor
Kerzak Limited
2021.03 - Current
Deli assistant
Gerrys fresh food
2020.10 - 2021.03
Housekeeping cleaner
The West Court Hotel
2020.06 - 2020.09
leaving certificate -
St.Oliver's Community College
2015.09 - 2020.05