Megan O'Leary
Dublin,Ireland
Summary
Experienced professional with extensive expertise in infection prevention and control, safeguarding vulnerable adults, and effective complaints handling within healthcare settings. Proficient in delivering training on key areas such as the Mental Health Act 2001, AMRIC hand hygiene, and early identification of memory problems in older persons. Skilled in risk and incident management, palliative care assessment, and promoting physical activity in primary care. Adept at utilising Microsoft Office tools to enhance operational efficiency and ensure compliance with GDPR standards. Committed to fostering a safe and inclusive environment through dignity at work initiatives, safeguarding training, and effective communication with individuals with intellectual disabilities.
Compassionate individual with strong desire to support patients in achieving their rehabilitation goals. Proficient in communication and teamwork, with hands-on experience in healthcare settings. Ready to contribute to improved patient outcomes through dedicated assistance and care.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Occupational therapy assistant
NFMHS
Dublin, County Dublin
10.2024 - 02.2025
- Manage own caseload in accordance with the needs of the post
- Collaborate with service users, family, carers and other staff in treatment / intervention planning and in the provision of support and advice
- Follow treatment plans as determined and delegated by an Occupational Therapist including assisting in the provision of education and advice to service users on the use of enabling equipment
- Carry out duties related to the planning, organisation and maintenance of Occupational Therapy programmes as directed by the Occupational Therapist
- Carry out generic programmes and groups for service users to the specifications agreed with the Occupational Therapist Supervisor and treating Occupational Therapists
- Liaise with other staff and agencies in the provision of therapeutic programmes as directed by Occupational Therapist Supervisor
- Prepare resources for assessment / intervention for clinic appointments, home visits and group interventions
- Prepare the environment for group or 1:1 interventions according to service user needs and therapeutic goals, as directed by the Occupational Therapist
- Work directly with service users under the direction of an Occupational Therapist, providing intervention in both individual and group settings
- Record intervention outcomes as appropriate and report outcomes to the Occupational Therapist
- Maintain accurate records of service user assessments and interventions
- Maintain clinical notes relating to clinical work in service user files in accordance with local service protocols
- Maintain professional standards in relation to consent, confidentiality, ethics and legislation
- Carry out joint home assessments / follow up home visits with the supervising Occupational Therapist
- Carry out the administrative and clerical duties required to support the Occupational Therapy staff and the Occupational Therapy department e.g
- The scheduling of appointments
- Assist in the organisation, maintenance and / or ordering of equipment and materials used in assessment and treatment, in conjunction with the Occupational Therapists
- Comply with department procedures with regard to recommendation and provision of all assistive equipment / custom made devices
- Keep up-to-date statistics and other administrative records as required within the Occupational Therapy department
- Maintain / clean equipment and treatment areas as requested
- Contribute to the planning and development of the Occupational Therapy Service and participate in service improvements, in conjunction with the Occupational Therapists
Health Care Assistant
Kare plan
Dublin, County Dublin
02.2023 - 10.2024
- Client visits to be completed (taking into account type of client, care provided and geographical area)
- Care Supervisors are to attend planning and review meetings with the GM, QAM and the HSE
- Use of technology (IT systems, portable 'electronic devices, etc) are fundamental to the role
- Tasks include: To attend to clients in their own home
- To attend Carers primarily in clients own home
- To ensure H&S and dignity of client and staff is maintained
- To observe and comply with all aspects of FHC H&S policies and procedures
- To ensure all aspects of FHC H&S policies and procedures are implemented and practiced by all Carers
- To conduct Supervisory meetings with all Carers at least annually
- To attend and participate in individual, team and Company training / meetings as required
- To ensure that all safety equipment provided is used for its intended purpose
- To maintain written reports on all client visits and to forward to GM
- To monitor the clients Care Plan and ensure that the team is adhering to proper professional standards
- To report any accidents / incidents or near misses to the GM immediately
- To train new Carers in best techniques, methods and resource use in client homes
- To conduct in-house reviews of Carer performance
- To assess new / potential clients in respect of service requirements, materials and resources
- To check client in-house material stocks and replenish as appropriate
- To check that Carers are adhering to FHC policies and procedures
- Assess training needs of Carers
- Attend PCT meetings as required
- Assist GM with administration duties including client and staff reviews, client meetings, etc
- Provide reports as requested by the GM, Systems & Operations Manager, QA Manager or HR Officer
- Act as a liaison between Carers and Head Office
- Any other duties assigned by the GM from time to time
- Care Supervisors are required to adhere to proper professional standards and to maintain a Sensitive and caring approach to their work, bearing in mind the need to preserve the health, safety and dignity of all clients and other employees at all times
Home Care Assistant
Iniscare
08.2022 - 02.2023
- Client visits to be completed (taking into account type of client, care provided and geographical area)
- Care Supervisors are to attend planning and review meetings with the GM, QAM and the HSE
- Use of technology (IT systems, portable 'electronic devices, etc) are fundamental to the role
- Tasks include: To attend to clients in their own home
- To attend Carers primarily in clients own home
- To ensure H&S and dignity of client and staff is maintained
- To observe and comply with all aspects of FHC H&S policies and procedures
- To ensure all aspects of FHC H&S policies and procedures are implemented and practiced by all Carers
- To conduct Supervisory meetings with all Carers at least annually
- To attend and participate in individual, team and Company training / meetings as required
- To ensure that all safety equipment provided is used for its intended purpose
- To maintain written reports on all client visits and to forward to GM
- To monitor the clients Care Plan and ensure that the team is adhering to proper professional standards
- To report any accidents / incidents or near misses to the GM immediately
- To train new Carers in best techniques, methods and resource use in client homes
- To conduct in-house reviews of Carer performance
- To assess new / potential clients in respect of service requirements, materials and resources
- To check client in-house material stocks and replenish as appropriate
- To check that Carers are adhering to FHC policies and procedures
- Assess training needs of Carers
- Attend PCT meetings as required
- Assist GM with administration duties including client and staff reviews, client meetings, etc
- Provide reports as requested by the GM, Systems & Operations Manager, QA Manager or HR Officer
- Act as a liaison between Carers and Head Office
- Any other duties assigned by the GM from time to time
- Care Supervisors are required to adhere to proper professional standards and to maintain a Sensitive and caring approach to their work, bearing in mind the need to preserve the health, safety and dignity of all clients and other employees at all times
Recruitment Consultant
Servisource
Dublin, County Dublin
02.2022 - 08.2022
- Interviewing potential candidates on a series of project-based recruitment campaigns
- Reviewing job specification, application forms and other relevant documentation prior to the interviews
- Agreement on and be familiar with the criteria against which candidates are being assessed
- Determine if the candidate has a high enough standard of professional clinical and practical knowledge and experience to enable him / her to safely carry out the duties and responsibilities of the role
- Taking accurate and concise notes of candidates' responses
- Scoring, and the generation of a summary comment justifying that score, after each interview
- Management of compliance for candidates in line with requirements as set out
- Ensure all applicants have the relevant certification to support their application
- Conduct reference checks for candidates and speak to external companies to ensure references fit within compliance standards
- Ensuring that all systems are being used to full capacity and that all information is logged adequately
- Providing adequate regular updates and reports to management
Practice Manager
Dame street medical centre
06.2021 - 02.2022
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative stuff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
- Monitor the inventory for medications and medical equipment and organize for resupply
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with Physicians to develop business strategies and patient services
- Making claims via pcrs
- Dealing with patient complaints
- Apply for GM's contracts and baby vaccination contracts
- Dealing with PMA's
Senior Site administrator/Manager
M. B. McNamara Construction Ltd.
Santry, County Dublin
08.2020 - 10.2021
- General management, filing of drawings and documentation
- Document distribution to site and subcontractors (Coins) ensuring information is up to date and accurate
- Uploading documents on to SharePoint
- Produce weekly reports on document control status (drawings/technical submittals etc)
- Co-ordination of meetings and minute taking
- Management of timesheets if required
- Maintaining awareness of project team subcontractors, trades and client
- Ordering and maintaining stationary, PPE and general supplies etc
- With Purchasing
- Other duties assigned by site management
- Payroll
- Using quickbooks, Sage, ISO, coins, Microsoft word and excel on a daily basis
Medical Secretary
Osborne Recruitment Agency
Dublin, County Dublin
08.2020 - 08.2021
- Dealing with all inbound and outbound queries
- Scheduling appointments
- Ability to pay a high level of attention to detail with accurate input
- Updating patient records and scanning documents
- Scanning, photocopying and emailing
- Credit/Debit card processing and end of day account preparation
- Maintain reception, waiting rooms and surgery
- Dealing with prescriptions
- Learning up to date softwares required for document control
Customer Service Representative
Lets Get Checked
01.2021 - 06.2021
- Answering incoming calls and responding to customer's emails and online chat queries
- Providing product and service information to customers
- Managing and resolving customer issues
- Identifying and escalating customer issues to management
- Engaging in up-selling and add on sales in your interactions with customers
- Documenting all call information according to standard operating procedures
- Recognising, documenting, and alerting the management team of trends in customer queries
- Completing call logs and reports
- Other duties as assigned
Healthcare Advisor
Let's get checked
Dublin, County Dublin
10.2020 - 01.2021
- Answering incoming calls
- Providing service information to customers
- Identifying and escalating customer issues to management
- Documenting all call information according to standard operating procedures
- Completing call logs
- Other duties as assigned
Health Care Assistant
Hamilton Park Care Facility
Dublin, County Dublin
09.2019 - 08.2020
- Dressing clients
- Washing/bathing clients
- Offer a range of activities suitable for the client
- Updating care plans
- Changing beds
- Using a hoist for immobile clients
Waitress
Kettles Country House Hotel
09.2018 - 10.2019
- Taking orders
- Polishing and wrapping cutlery
- Dealing with the general public
- Using tills
- Delivering excellent customer service
- Working as a team to setup for varied functions
- Using coffee machine to make various beverages
Education
QQI Level 6 - Early Childhood Education
Portobello institute
QQI Level 7 - Addiction Studies
Maynooth University
Bachelor's - Human resource management
Ipa
Dublin, County Dublin 09.2021 - 06.2022
Certificate - Healthcare Management
The progressive college Dublin
Dublin, IE 09.2019 - 06.2020
Certificate - Social care
Liberties college
09.2018 - 06.2019
Leaving Certificate - medical
Opening training college
09.2017 - 06.2018
Skills
- Infection prevention and control
- Safeguarding vunerable adults
- Professional Supervision for HSCP
- HSE Cyber Security Awareness
- The Mental Health Act 2001
- AMRIC Hand Hygiene
- Communicating with People who have an Intellectual Disability
- Children first
- Saor Training
- HSE risk and incident management
- Promoting physical activity in primary care
- HSE effective complaints investigations
- Safe pass
- Customer care training
- Guide to fluid balance
- Palliative care needs module 1&2
- Chemical training
- Cocktail training
- National screening Must healthcare
- Assessment in the care of older person
- HSE effective complaints handling
- First aid
- Fundamentals of GDPR
- Professional Supervision for HSCP
- The early identification of memory problems in older persons
- National sepsis management
- s
- Microsoft office
- Communicating with people with intellectual disabilities
- Children's first
- Dignity at work
- Early warning score training
- The flu vaccine
- HACCP Training
References
References available upon request.
Timeline
Occupational therapy assistant
NFMHS
10.2024 - 02.2025
Health Care Assistant
Kare plan
02.2023 - 10.2024
Home Care Assistant
Iniscare
08.2022 - 02.2023
Recruitment Consultant
Servisource
02.2022 - 08.2022
Bachelor's - Human resource management
Ipa
09.2021 - 06.2022
Practice Manager
Dame street medical centre
06.2021 - 02.2022
Customer Service Representative
Lets Get Checked
01.2021 - 06.2021
Healthcare Advisor
Let's get checked
10.2020 - 01.2021
Senior Site administrator/Manager
M. B. McNamara Construction Ltd.
08.2020 - 10.2021
Medical Secretary
Osborne Recruitment Agency
08.2020 - 08.2021
Health Care Assistant
Hamilton Park Care Facility
09.2019 - 08.2020
Certificate - Healthcare Management
The progressive college Dublin
09.2019 - 06.2020
Waitress
Kettles Country House Hotel
09.2018 - 10.2019
Certificate - Social care
Liberties college
09.2018 - 06.2019
Leaving Certificate - medical
Opening training college
09.2017 - 06.2018
QQI Level 6 - Early Childhood Education
Portobello institute
QQI Level 7 - Addiction Studies
Maynooth University
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