Megan Heffernan
Tipperary
Summary
A dynamic professional with a proven track record in hospitality and retail, exemplified during my tenure at Aherlow House Hotel. Skilled in customer relationship management and multitasking, I excel in fast-paced environments, ensuring high standards of cleanliness and customer satisfaction. My hardworking nature and effective communication have consistently enhanced team efficiency and guest experience.
Overview
6
6
years of professional experience
Work History
Housekeeping
Aherlow House Hotel
Tipperary
05.2024 - 08.2024
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned windows, mirrors, glass partitions and doors in the hotel lobby.
- Removed soiled linen from rooms and delivered fresh linens as needed.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Performed deep cleans of guest rooms upon request or during slow periods.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Cleaned the ball room so that it was ready for weddings.
Custodian
Northeast Community College
08.2023 - 04.2024
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Dusted furniture, machines or equipment.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
Sales Assistant
Supervalu
11.2021 - 07.2022
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Greeted customers and provided assistance with product selection.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Assistant
Wellworths
01.2019 - 02.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Bagged or packaged purchases and wrapped gifts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed cash register transactions accurately and efficiently.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Assisted customers with returns, exchanges and refunds.
- Assisted customers in locating products, providing detailed information and recommendations.
Education
Bachelor of Science - Kinesiology
Louisiana State University of Alexandria
Aleandria, LA 05-2026
Associate of Science - Pre Physical Therapy
Northeast Community College
Nebraska, USA05-2024
High School Diploma -
St. Ailbe's Secondary School
Tipperary05-2021
Skills
- Hardworking
- Communication
- Hospitality background
- Time Management
- Customer relationship management
- Multitasking and organization
- Problem solving
Timeline
Housekeeping
Aherlow House Hotel
05.2024 - 08.2024
Custodian
Northeast Community College
08.2023 - 04.2024
Sales Assistant
Supervalu
11.2021 - 07.2022
Sales Assistant
Wellworths
01.2019 - 02.2020
Bachelor of Science - Kinesiology
Louisiana State University of Alexandria
Associate of Science - Pre Physical Therapy
Northeast Community College
High School Diploma -
St. Ailbe's Secondary School
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