Megan Goree
Copperas Cove
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performances. Proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
10.2023 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw and ran 6,000 Operational hours
- Over saw a guard force of 200 while continuing to hire.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Site Supervisor
Allied Universal Security Services
06.2022 - 10.2023
- Promoted culture of safety awareness with ongoing education and communication.
- Implemented proactive planning to address potential challenges on site.
- Provided regular updates to management and clients for transparency.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Implemented best practices and safe operating procedures.
Shift Supervisor
SUBWAY®Restaurants
08.2019 - 01.2020
- Conducted regular inventory checks to maintain stock levels.
- Trained staff on customer service best practices for improved interactions.
- Facilitated team discussions to address challenges and implement changes.
- Established procedures for handling defective items to reduce waste.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Corrections Officer
Texas Department Of Criminal Justice
08.2017 - 08.2018
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Education
High School Diploma -
Copperas Cove Highschool
Copperas Cove Texas 06-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Employee motivation
- Customer relationship management
- Microsoft Office
Timeline
Operations Manager
Allied Universal Security Services
10.2023 - Current
Site Supervisor
Allied Universal Security Services
06.2022 - 10.2023
Shift Supervisor
SUBWAY®Restaurants
08.2019 - 01.2020
Corrections Officer
Texas Department Of Criminal Justice
08.2017 - 08.2018
High School Diploma -
Copperas Cove Highschool
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