Megan Glynn
Prosperous,Ireland
Summary
Results-driven professional with expertise in product and stock management, quality assurance, and compliance adherence. Demonstrates strong analytical and numerical skills, attention to detail, and a continuous improvement mindset to optimise processes and ensure regulatory standards are met. Skilled in team collaboration, communication, and problem-solving under pressure, with a proven ability to enhance operational efficiency while maintaining customer focus. Committed to innovation in QA practices and motivated by opportunities for professional development within dynamic environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Quality and Risk Assessor
PTSB
St Stephens Green
2024.01 - 2026.04
- Support compliance and operational efficiency across nationwide branch network.
- Ensure adherence to internal procedures and legislative requirements to protect customer and bank interests.
- Conduct quality evaluation testing and design effective quality assurance monitoring processes.
- Identify and challenge existing controls to improve operational efficiency.
- Collaborate with team to support risk management and control assurance activities.
- Maintain solution-focused mindset with commitment to excellent customer service and high professional standards.
- Promote continuous improvement through effective communication and ongoing personal development.
Customer Experience Champion
PTSB
Maynooth & Kilcock Branches
2023.02 - 2024.01
- Collaborate with team and Branch Lead to achieve business objectives and manage daily operations.
- Provide excellent customer service in-branch, over phone, and via email.
- Assist customers with digital banking tools and educate them on online security, particularly vulnerable customers.
- Conduct one-on-one appointments for account opening and advising on financial products.
- Handle customer queries efficiently and in compliance with company policies.
- Oversee cash desk.
Healthcare Advisor
Hickeys Pharmacy
Maynooth & Newbridge
2016.06 - 2023.02
- Provided healthcare advice and assistance with medications and products.
- Managed dispensary operations and coordinated with patients and doctors.
- Managed orders and stock take.
- Conducted health consultations and organised vaccination programs during pandemic and flu season.
- Led all weekend operations, including assisting locum pharmacist in dispensary.
- Organised and led staff training sessions.
Education
Bachelor of Science - Mathematics and Biology Education
University City Dublin (UCD)
IrelandGerman language course
Goethe Institut
Dublin, LeinsterSt Wolstan's Community School
Celbridge, Co Kildare 2012.09 - 2018.09
Skills
- Analytical and numerical skills
- Communication skills
- Team collaboration
- Ability to work under pressure
- Product and stock management experience
- Quality assurance expertise
- Compliance awareness
- Problem-solving skills
- Continuous improvement mindset
- Commercial awareness
- Innovation in QA practices
- Regulation adherence
- Strong IT skills, including being proficient in Google Workspace applications
Certification
- Student of the year 2018 – In my 6th year in St Wolstan’s Community School I was voted by my peers and teachers as student of the year for my positive outlook, my commitment to extracurricular activities and my dedication to my studies.
- Special Recognition in Science Award UCD 2022 – I was presented an award presented by the Dean of Science in 2022 for special recognition of my academic integrity, ambition and dedication to the school of science, particularly in extracurricular commitments such as the work I did for the Science society and the Biology society.
- VIP Award Nomination in PTSB 2023, 2024 and 2025 - Nominated for upholding company values and demonstrating exceptional employee conduct three years in a row.
Affiliations
- May 2021 - Sep 2022, Science Society, UCD Ordinary Committee member (OCM). UCD Biological Society is a society that helps to promote awareness of the natural world through various educational and recreational events. As an Ordinary Committee Member (OCM), supported event organization and represented the society at various functions.
- May 2020 - Sep 2021, Science Society, UCD Public Relations Officer. (PRO). UCD Science Society is one of the largest charitable societies in the University, with over 1000 members annually. As PRO I developed PR strategies, managed social media platforms, and promoted virtual events.
- May 2019 - Sep 2020, Science Society, UCD Sponsorship Officer. Coordinated sponsorship agreements, maintained relationships with sponsors, and organized major events.
- 2023 - Present, DSPCA - Part-time Volunteer, I have supported the daily care of dogs by walking them, helping to clean out kennels, and maintaining a safe, hygienic environment.
- Active interest in outdoor sports, including mountain biking, orienteering, trail running and bouldering.
- Currently learning the guitar for the first time and training for my first full triathlon.
Languages
Spanish
Intermediate
German
Beginner
References
References available upon request.
Timeline
Quality and Risk Assessor
PTSB
2024.01 - 2026.04
Customer Experience Champion
PTSB
2023.02 - 2024.01
Healthcare Advisor
Hickeys Pharmacy
2016.06 - 2023.02
St Wolstan's Community School
2012.09 - 2018.09
Bachelor of Science - Mathematics and Biology Education
University City Dublin (UCD)
German language course
Goethe Institut