Mazlum Karakoyun
Customer Operations Administrator
Summary
I am a results-driven professional with a proven ability to take initiative and excel in dynamic environments. Skilled in collaborating with cross-functional teams and engaging stakeholders to ensure seamless communication and successful project outcomes. Leveraging extensive experience, I continuously streamline processes, improve efficiency, and deliver measurable results.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
NIAC-Document Management Administrator
Bank of Ireland
12.2024 - Current
- Handled the checking, processing, and scanning preparation of BOI Life and NIAC documents.
- Managed daily enquiries, providing prompt and accurate information to internal parties.
- Processed and recorded customer cheques, postal orders, and bank drafts before forwarding to the relevant department
- Facilitated communication between departments, ensuring smooth operation and timely completion of daily tasks.
- Controlled sensitive information with discretion, ensuring compliance with company policies and legal regulations for confidentiality.
Mortgage Administrator
Bank of Ireland
10.2024 - 12.2024
- Review and categorize mortgage-related mail
- Manage incoming/outgoing post, returns, and redirections
- Sort and prepare documents for imaging and scanning
- Perform imaging, filing, and quality assurance, including MI recording
- Handled sensitive client information securely, adhering to strict data privacy policies.
- Streamlined mortgage application processes by implementing efficient tracking and reporting systems.
Group Output Production Administrator
Bank of Ireland
08.2023 - 10.2024
- Supervised production of specific products (BOI UK POFS, BIF NUA, Lending, IBIS, ADHOC, etc.)
- Operated the Mainstream Evolution (MSE) system for preparing mails
- Ensured timely dispatch by facilitating enveloping using BlueCrest Direct Mail software
- Tested modified mail formats for accuracy
- Reduced production downtime by maintaining accurate inventory records and ensuring timely order placements.
- Managed internal operational standards and productivity targets.
Production Administrator
CPL Resources
01.2023 - 08.2023
- Operated the mail inserting system for dispatch preparation
- Classified mails by address using the sorter system for UK and Northern Ireland dispatch
- Balanced mails after inserting, identified errors, and forwarded for correction
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Mails testing and QA
F&B Operations
Press Up Entertainment Group
12.2019 - 12.2022
- Optimized ingredient quality and cost, ensured health and safety compliance, and resolved customer complaints with improvement measures
- Conducted regular audits of F&B operations, identifying areas for improvement and implementing appropriate corrective actions.
Document Management Administrator
New Ireland Assurance Bank of Ireland
12.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Document Management Administrator
New Ireland Assurance Bank of Ireland
12.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Mortgage Administrator
Bank of Ireland
10.2024 - 12.2024
- Review and categorize mortgage-related mail
- Manage incoming/outgoing post, returns, and redirections
- Sort and prepare documents for imaging and scanning
- Perform imaging, filing, and quality assurance, including MI recording
- Handled sensitive client information securely, adhering to strict data privacy policies.
- Streamlined mortgage application processes by implementing efficient tracking and reporting systems.
Education
Professional Diploma - Qualified Financial Adviser
University College Dublin
04.2023 - 2024.01
Post-Graduate Certificate - Public Administration
Mugla SK University
04.2018 - 2019.01
Bachelor of Science - Economics
Mugla SK University
04.2012 - 2016.01
Skills
3R
AWD
MS Office (Excel, Word, Outlook, PowerPoint)
Bluecrest Software
Kofax Capture Scanner
Kofax Validations
Certification
Investment Funds Industry, UCD, 2024
Timeline
NIAC-Document Management Administrator
Bank of Ireland
12.2024 - Current
Document Management Administrator
New Ireland Assurance Bank of Ireland
12.2024 - Current
Document Management Administrator
New Ireland Assurance Bank of Ireland
12.2024 - Current
Mortgage Administrator
Bank of Ireland
10.2024 - 12.2024
Mortgage Administrator
Bank of Ireland
10.2024 - 12.2024
Group Output Production Administrator
Bank of Ireland
08.2023 - 10.2024
Professional Diploma - Qualified Financial Adviser
University College Dublin
04.2023 - 2024.01
Production Administrator
CPL Resources
01.2023 - 08.2023
F&B Operations
Press Up Entertainment Group
12.2019 - 12.2022
Post-Graduate Certificate - Public Administration
Mugla SK University
04.2018 - 2019.01
Bachelor of Science - Economics
Mugla SK University
04.2012 - 2016.01
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