Maxime Nau
Wicklow Town
Overview
19
19
years of professional experience
Work History
Account Security Specialist
Airbnb
Dublin
10.2022 - Current
- Main area of expertise: Account Takeover, Diverted payouts, Fake Listings, Fake Accounts
- Side Projects: Proactive Workflow Updates (Account Takeover, Offsite Payments), Shadowing, Mentoring
- Since December 2022: Regulatory and Standards Proactive Enforcement cases (Bait and Switch, Unsafe Listings)
- Since 2023: Monetary Risk cases (Incentive/Coupons Abuse, Negative Balance Frauds)
- Since 2024: Background Checks, Detection and Enforcement on Human Trafficking cases
Process Implementation Specialist
Airbnb
Dublin
07.2017 - 10.2022
- Main area of expertise: Party Risk, Sex Work and Human Trafficking Prevention
- Subject Matter Expert on cross departments projects
- 2021/2022: Project Manager experience
Trust and Safety Specialist
Airbnb
Dublin
03.2015 - 07.2017
- Claims cases resolution (Property damages, Host Protection Insurance, Parties in listings)
- Safety cases resolution: Physical assaults, Sexual assaults, Privacy issues, Death in listing
Fraud and Brand Risk Specialist
PayPal
Dublin
03.2011 - 03.2015
- Fraud Cases: Stolen credit cards and ATO cases resolutions
- User Compliance cases resolutions
- Brand Risk Management Department: Products copyrights review, Adult content review
Claims Specialist
MACIF (French Insurance)
France, France
01.2006 - 09.2010
- Customer Advices, Sales, Establish quotes, Record contracts
- Record Claims, Decisions on Responsibilities (Car accidents), Missioning Adjusters
Education
Marketing Degree - Marketing Management
Alternance Sevres Et Vienne
Niort (France)05-2005
Skills
- Account security
- Fraud detection
- Risk assessment
- Safety
- Adult Content
- Process improvement
- Mentoring others
- Team collaboration
Languages
French
First Language
Timeline
Account Security Specialist
Airbnb
10.2022 - Current
Process Implementation Specialist
Airbnb
07.2017 - 10.2022
Trust and Safety Specialist
Airbnb
03.2015 - 07.2017
Fraud and Brand Risk Specialist
PayPal
03.2011 - 03.2015
Claims Specialist
MACIF (French Insurance)
01.2006 - 09.2010
Marketing Degree - Marketing Management
Alternance Sevres Et Vienne