Max Kelly
Gort, Galway, Ireland,Ireland
Summary
Dedicated professional with expertise in special dietary requirements and sales persuasion, complemented by strong conflict resolution skills. Known for a friendly demeanour and service orientation, with proficiency in bill calculation and bar equipment operation. Demonstrates patience and endurance, with comprehensive knowledge of licensing laws, aiming to enhance customer satisfaction and drive business success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Hospitality worker
John Sullivan
Gort, Galway, Ireland
2023.06 - Current
- Managed reservations and guest check-ins/check-outs.
- Delivered excellent customer service and resolved complaints.
- Processed payments and maintained accurate records.
- Trained staff and supported team operations.
- Handled high-volume service in a fast-paced environment.
- Maintained clean, professional reception and dining areas.
- Accommodated guest needs, allergies, and preferences.
- Enhanced guest satisfaction through friendly, efficient service.
Summer camp assistant
Interway
Venta del Charco, Cordoba, Spain
2025.06 - 2026.07
- Taught English to Spanish students during 2 separate sessions in 2 years.
- Handled minor camper disputes to maintain calm group dynamics.
- Supervised field trips while keeping each camper safe and engaged.
TY work placements
Gort Community school
Gort, Galway, Ireland
2023.09 - 2024.06
- Handle day-to-day shop stocking across butcher, deli, and shelf displays.
- Manage nursing home and primary school duties with careful, consistent accuracy.
- Coordinate hotel task delivery by prioritising needs under tight deadlines.
Fruit salesperson
Wexford Strawberries
Galway, Ireland
2021.06 - 2022.06
- Served customers and maintained helpful care to drive repeat purchases.
- Recommended fruit pairings based on preferences to lift average spending.
- Assisted shoppers with locating desired fruits to improve satisfaction.
- Maintained fresh fruit displays for an inviting, well-presented look.
Education
Leaving Certificate -
Gort Community School
Gort 2020.09 - 2026.06
Skills
- Understanding special dietary requirements
- Sales persuasion
- Customer conflict resolution
- Friendly demeanour
- Bill calculation
- Service orientation
- Bar equipment operation
- Patience and endurance
- Knowledge of licensing laws
Languages
English
Native
French
Upper intermediate
Irish
Upper intermediate
Timeline
Summer camp assistant
Interway
2025.06 - 2026.07
TY work placements
Gort Community school
2023.09 - 2024.06
Hospitality worker
John Sullivan
2023.06 - Current
Fruit salesperson
Wexford Strawberries
2021.06 - 2022.06
Leaving Certificate -
Gort Community School
2020.09 - 2026.06