Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Maëva Hismans

Dublin

Summary

Knowledgeable and dedicated customer service and administrative professional with extensive experience in customer support. Demonstrates exceptional communication skills, dependability, and a proven ability to manage workloads effectively.
Responsive and resilient team player with adaptable and resourceful mindset alongside exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Private Travel Designer Assistant & Administrator

Adams & Butler
Dublin, Ireland
03.2025 - 08.2025
  • Assisted the team with the design of bespoke luxury travel itineraries, mainly in Ireland and the UK.
  • Coordinated bookings and reservations with hotels, transport providers, golf courses, tour guides, restaurants and local landmarks and attractions.
  • Prepared and finalised documents for travel arrangements.
  • Updated internal systems to reflect current bookings and information.
  • Managed phone and mail enquiries to provide prompt assistance.
  • Performed accounting duties to support financial operations of the tours and the company.
  • General office tasks.

Consular and Administrative Officer

French Embassy
Dublin
07.2024 - 11.2024
  • Assistance to French citizens in difficult situations (Emergency travel documents, information and procedures to know, working closely with charities in Ireland).
  • Reception and renewal of identity documents using a high level of attention to details to ensure accuracy.
  • In charge of everyday billing duties.
  • Managed email queries.
  • Managed incoming and outgoing post.
  • Organized filing system for important and confidential office documents.
  • Produced and distributed reports using Excel knowledge, enabling improved business analysis.
  • Monitored office inventory supplies, re-ordering for service provisions.
  • Ad hoc administrative duties.
  • Kept track of French and Irish regulations.
  • Respected confidentiality of all information given.


Customer Care Specialist

Toast, Inc
Dublin
08.2023 - 12.2023
  • Delivered a top tier customer experience through creative problem-solving and consistent probing to craft accurate and timely outcome for customers over the phone.
  • Performed troubleshooting and probing analysis with customers regarding hardware, software and networking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Updated and maintained accurate customers records in Salesforce.
  • Preparation and submission of administrative documents related to hardware replacement.

Customer Care Expert

Wix.com
Dublin
10.2019 - 06.2023
  • Delivered a high level of customer care through a friendly and knowledgeable service and support to customers daily through various contact points, including phone, chat, and email.
  • Offered detailed advice on products and service benefits.
  • Policy and Risk specialist. Handling and resolving customers issues and questions regarding policies, data protection, GDPR compliance, identifying and preventing fraud and educating customers on best practices.
  • Billing specialist, also expert in payments systems and account access issues.
  • Shared customer feedback and suggested improvements to enhance product development.
  • Point of contact between customer care agents and payments products development team.
  • Trained and mentored new team members, promoting service quality and customer care.
  • Monitored agents progress, offering feedback to management on additional training requirements.
  • Delivered instruction across various topics, integrating audio-visual presentations and training materials.
  • Identified skills and knowledge gaps, tailoring workshops appropriately.


Customer Support Executive

Covalen
Dublin
02.2019 - 10.2019
  • Provided high quality support to customers of a well-known global gaming platform.
  • Handled queries via the client’s tools and systems (via ticket or occasional email), in relation to user accounts.
  • Manage sensitive and confidential documents related to account access and verification issues.
  • Participated in the organization of corporate events or activities for team building. (Suggesting, developing and setting up ideas, budgeting, liaising with management and possible external partners, etc…)

Customer Support Associate

Nike via Concentrix
Dublin
03.2018 - 11.2018
  • Handled inbound calls assisting customers with site navigation, processing orders, order tracking. Managed delivery issues, refunds and also light troubleshooting of website issues.
  • Maintaining broad knowledge of client products and services..
  • Assisting new employees with incoming issues and questions regarding customers queries.
  • Ensured smooth running of operations . (Dealing with breaks, devices technical issues, help handling difficult customers)

Sales assistant

Leclerc
Nantes, France
09.2012 - 08.2017
  • Advised customers on products
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Stocked shelves.
  • Controlled stocks.
  • Inventory management.
  • Maintained outstanding store condition and visual merchandising standards.
  • Completed duties to deliver on targets with accuracy and efficiency.

Education

Diploma of Higher Education - Event Management

IBAT College
Ireland
09.2017 - 12.2017

Languages and International Trade

Nantes University
France
09.2009 - 08.2012

Skills

  • Customer care
  • Excellent communicator
  • Team player
  • Detail-oriented
  • Problem-solving
  • Time management
  • Workload organization
  • Dependability
  • Conflict resolution
  • Sensitive data protection
  • Invoicing and billing
  • Microsoft Office proficiency
  • CRM Softwares ( Salesforce, Zoho, Mondaycom)
  • POS Systems
  • E-commerce sales

Languages

French
Native language
English
Fluent
French
Native
Spanish
Elementary

Timeline

Private Travel Designer Assistant & Administrator

Adams & Butler
03.2025 - 08.2025

Consular and Administrative Officer

French Embassy
07.2024 - 11.2024

Customer Care Specialist

Toast, Inc
08.2023 - 12.2023

Customer Care Expert

Wix.com
10.2019 - 06.2023

Customer Support Executive

Covalen
02.2019 - 10.2019

Customer Support Associate

Nike via Concentrix
03.2018 - 11.2018

Diploma of Higher Education - Event Management

IBAT College
09.2017 - 12.2017

Sales assistant

Leclerc
09.2012 - 08.2017

Languages and International Trade

Nantes University
09.2009 - 08.2012

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Maëva Hismans