Summary
Overview
Work History
Education
Skills
Languages
Hobbies And Passions
Timeline
Generic

Maurizio Limoncelli

Dublin

Summary

Experienced and versatile professional with a strong background in customer service, supply chain operations, and order management within the pharmaceutical supply industry. Skilled in managing the full order-to-cash cycle, resolving customer inquiries, and ensuring compliance with industry regulations. Proven success in payment support, account reconciliation, and collaboration with cross-functional teams to drive efficiency and service excellence. Proficient in SAP and Salesforce, with a detail-oriented approach to handling high-volume transactions and complex order issues. Adept at balancing customer satisfaction with operational accuracy in a fast-paced, regulated environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cardinal Health
Dublin
04.2024 - Current
  • Daily processing of orders in an accurate manner.
  • Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
  • Resolving order, shipping, returns, credits & invoice queries.
  • Dealing with customer complaints, escalating to management as appropriate.
  • Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
  • Investigating and processing returns orders, credits & invoice queries.
  • Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
  • Responds to inquiries from internal customers such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
  • Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
  • Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
  • Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
  • Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.

Payment Agent

Accenture
Dublin
05.2021 - 11.2023
  • Provide quality customer service (USA Market) by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively.
  • Assisting users with payment, billing system and other queries.
  • Identify, recommend and implement process improvements.
  • Proactively ask question and maintain an awareness of the client's business, operational activities, and processes within their team area.
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.
  • Requires professional interaction and communication, both within the Accenture organization and with client contacts.

Kitchen Assistant

Henton Technical Services T/A Construction Catering
Dublin
10.2019 - 11.2020
  • Prepare and serve breakfast food.
  • Ensuring the food preparation areas are clean and hygienic.
  • Accept payments, providing receipts upon request, and making sure that all quantities and prices are accurate.
  • Give welcome to consumers, answering their queries, and helping them find items.
  • Washing utensils and dishes and making sure they are stored appropriately.
  • Sorting, storing and distributing ingredients.
  • Washing, peeling, chopping, cutting and cooking foodstuffs.
  • Disposing of rubbish.
  • Cleaning the food preparation equipment, floors and other kitchen tools or areas.

Commis Chef

Baxter Storey
Dublin
01.2019 - 09.2019
  • Assisting the head chef when it comes to writing menus and creating new recipes.
  • Produce high quality plates both design and taste wise under the supervision of a chef.
  • Ensure that the kitchen operates in a timely way that meets our quality standards.
  • Resourcefully solve any issues that arise and seize control of any problematic situation.
  • Manage and train kitchen staff (news KP).
  • Order supplies to stock inventory appropriately.
  • Comply with and enforce sanitation regulations and safety standards.
  • Maintain a positive and professional approach with co-workers and customers.

Kitchen Porter

Baxter Storey
Dublin
09.2018 - 12.2018
  • Keep all kitchen work surfaces (counters, sinks, stoves, walls) clean and sanitized.
  • Sweep and mop floors at the beginning and ending of shifts.
  • Be ready to clean up spills to avoid hindering operations.
  • Wash cookware, utensils and cutlery fast to keep them in rotation.
  • Arrange equipment and ingredient deliveries.
  • Keep the food and supply storage areas organized.
  • Take out the garbage.
  • Help with routine food prep tasks (such as peeling and chopping vegetables) when needed.

Education

High School Diploma -

Istituto Tecnico Commerciale "Carlo Cattaneo"
Benevento,Italy
07-2008

Skills

  • Order processing
  • Customer communication
  • Problem-solving
  • Refund management
  • CRM systems (eg, Salesforce, SAP Customer Service)
  • Coordination across departments (sales, logistics, finance)
  • Multi-task management
  • Microsoft outlook
  • Customer satisfaction measurement
  • Adaptive team player
  • Microsoft Office Suite

Languages

  • Italian, Mother tongue
  • English, Professional working proficiency (C2)
  • Spanish, Intermediate (B1)

Hobbies And Passions

  • Gym
  • Calisthenics's expert

Timeline

Customer Service Representative

Cardinal Health
04.2024 - Current

Payment Agent

Accenture
05.2021 - 11.2023

Kitchen Assistant

Henton Technical Services T/A Construction Catering
10.2019 - 11.2020

Commis Chef

Baxter Storey
01.2019 - 09.2019

Kitchen Porter

Baxter Storey
09.2018 - 12.2018

High School Diploma -

Istituto Tecnico Commerciale "Carlo Cattaneo"

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Maurizio Limoncelli