Maureen Greaney
Castlebar,Ireland
Summary
Dedicated professional with expertise in order processing, Microsoft Office Suite, and CRM software proficiency. Demonstrates exceptional customer service excellence and team leadership skills, supported by first-aid certification. Committed to enhancing operational efficiency and fostering positive client relationships.
Seasoned professional with focus on customer service management and team leadership. Capable of enhancing customer satisfaction and streamlining service processes through strategic planning and strong communication skills. Skilled in conflict resolution, staff training, and fostering positive work environment to drive team performance.
Overview
27
27
years of professional experience
Work history
Cuatomer Service Manager
Fort Wayne Metals
Castlebar, County Mayo
10.2023 - Current
- Managing a team of 8 Customer Service Associate's and the shipping and receiving department
- Overseeing customer proposals and purchase orders
- Managing a kanban service
- Demonstrated leadership skills in managing diverse teams.
- Managing lead-times by working with various departments in the organization
- Devised strategies to enhance customer engagement and satisfaction.
- Streamlined processes to boost team efficiency and productivity.
- Ensured achievement of business objectives through effective strategic planning.
- Managed challenging situations to maintain high levels of customer satisfaction.
- Collaborating with other departments to enhance on-time delivery
Customer Service Associate
Fort Wayne Metals
Castlebar, County Mayo
11.2011 - 10.2023
- Generated comprehensive customer proposals to secure new business opportunities.
- Entered customer purchase orders accurately to ensure timely processing.
- Provided regular order updates to customers, enhancing communication and satisfaction.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
- Implemented feedback from customers to improve service delivery standards.
- Identified potential upselling opportunities whilst addressing customer needs.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Escalated complex issues to management, improving resolution time.
- Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
- Collaborated with sales team to understand product changes and updates, aiding seamless communication with customers.
- Utilised CRM system proficiently to record customer interactions accurately.
Specification Technician
Fort Wayne Metals
Castlebar, County Mayo
03.2007 - 11.2011
- Developed customer specifications within system to meet requirements.
- Reviewed and updated specifications to ensure compliance with criteria.
- Created line-ups and recipes aligned with customer specifications.
- Consulted with customers to detail methods for improving processes to achieve cost reductions
- Collaborated with engineering department for insights into line-ups and specifications.
Production shift leader
Fort Wayne Metals
Castlebar, County Mayo
11.2005 - 03.2007
- Coordinated scheduling of jobs to machines
- Facilitated staff briefings to ensure clear communication of targets and goals.
- Managed daily reporting tasks to deliver accurate information to upper management.
- Employed lean manufacturing techniques to maximise efficiency and minimise costs.
- Oversaw inventory management to maintain accurate stock levels.
Production operative
Fort Wayne Metals
Castlebar, County Mayo
08.2004 - 11.2005
- Assisted in stock control, reducing waste and overproduction.
- Handled raw materials, prepared for production process.
- Followed company procedures for effective task completion.
- Worked on packaging tasks, ensured product protection during transit.
Production operative
Allergan
Westport, County Mayo
02.2005 - 07.2005
- .Monitored quality control processes to ensure customer satisfaction.
- Operated machinery to meet daily production targets.
- Worked on packaging tasks, ensured product protection during transit.
Warehouse operator
Volex
Castlebar, County Mayo
04.2000 - 07.2003
- Collaborated with team members for smooth warehouse operations.
- Picked orders accurately, reducing instances of return or exchange.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Assisted in inventory management, ensuring accurate records were kept.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Kept clean work areas, promoting better productivity and safety standards.
- Handled Goods In and Goods Out requests in line with company protocols.
- Conducted monthly cycle counting to enhance accuracy in stock control.
Production operative
Volex
Castlebar, County Mayo
07.1998 - 04.2000
- Operated within production line dedicated to cable manufacturing for computers.
- Handled raw materials, prepared for production process.
- Participated in team meetings to improve operational effectiveness.
- Followed company procedures for effective task completion.
- Operated machinery to meet daily production targets.
- Monitored quality control processes to ensure customer satisfaction.
Education
leaving Certificate -
St Josephs Secondary school
Castlebar, County MayoCritical Leadership Skills -
TN Executive Coaching
05.2025 - 05.2025
Green Belt -
DCM Learning
Skills
- Order processing
- Microsoft Office Suite
- CRM Software proficiency
- Customer Service
- Team Leadership
- First-aid certified
- Customer service excellence
Affiliations
- Love gardening in my spare time growing my own veg and flowers from seed.
Timeline
Critical Leadership Skills -
TN Executive Coaching
05.2025 - 05.2025
Cuatomer Service Manager
Fort Wayne Metals
10.2023 - Current
Customer Service Associate
Fort Wayne Metals
11.2011 - 10.2023
Specification Technician
Fort Wayne Metals
03.2007 - 11.2011
Production shift leader
Fort Wayne Metals
11.2005 - 03.2007
Production operative
Allergan
02.2005 - 07.2005
Production operative
Fort Wayne Metals
08.2004 - 11.2005
Warehouse operator
Volex
04.2000 - 07.2003
Production operative
Volex
07.1998 - 04.2000
leaving Certificate -
St Josephs Secondary school
Green Belt -
DCM Learning
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