Matthew Sterry

Management of the merchandising team, including but not limited to monthly 1:1s and training of both existing and new members of the team.

Management of product suite for high-value customers, including upselling and cross-selling sales.

Executed thorough inspections and reviews of sites.

New customer onboarding, in conjunction with the Customer Success Manager.

Liaising with both internal departments and external stakeholders to ensure maximum customer satisfaction.

Organized and maintained data efficiently.

Monitor and analysis of KPIs.

Complaint handling, ensuring resolution, and correctly logging reported actions.

Managed customer communication via multiple channels like email, webchat, and phone calls.

Customer service support.

Customer deliveries and merchandising.

Efficiently managed operations for four shifts with responsibility over thirty warehouse staff.

Assigned responsibilities and established firm timelines.

Manage daily activities.

Demonstrated leadership and inspired team members.

Identified conduct and performance issues, taking corrective actions to ensure compliance with policies.

Discover training needs and provide coaching.

Listen to team members' feedback and resolve any issues or conflicts.

Completed monthly audits and managed cleaning schedules.

Undertake yearly appraisals and reviews.

Attend daily management briefings.

Manage attendance and return-to-work processes.

Plan and ensure required staffing levels meet production and efficiency demands.

Ensure full adherence to Nice-Pak health and safety procedures.

Racking inspections.

Accident investigation training.

Safety and wellbeing committee.

Discipline and Grievance training.

Developed standard operating procedures.

Undertake monthly and annual stock takes.

Implemented a new structure and procedures to create a clearer working environment.

Exhibited strong independence in completing projects.

Leveraged computer systems such as QAD, Workbench, Word and Excel.

Ensuring all materials are issued and ready for production plans.

Handled issues effectively, ensuring collaboration with essential departments.

Arranging distribution of materials.

Booking in and transferring of received goods.

Effective communication at all levels.

Responsible for overseeing substantial workloads.

Manage heavy workload in fast-paced warehouse.

Full FLT counterbalance license

PPT license

Adhere to strict health and safety guidelines.

Quality control.

Flexibility in working long hours and providing holiday/sickness cover.

• Assist in training of machine operation and booking processes.

Ensured effective training programs for incoming team members.

Managed and coached low performers.

Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.

Ensure superior customer experience by addressing customers' concerns, demonstrating empathy, and resolving problems.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assumed ownership of team productivity and manages workflow to meet or exceed quality service goals.

Sustained a high level of self-motivation in a fast-paced, target-driven environment, as well as working as part of a team.

Compliant in all customer call guidelines, including service levels, handling times, and productivity.

Achieved higher than expected sales every month.