Matthew Russell

Gained diverse experience across multiple bars, including Mermaids (Listowel), The Hiland (Newmarket), Dromquinna Manor, Ruby's nightclub (Abbeyfeale), Scotts Hotel (Killarney), enhancing adaptability and service delivery.

• Adapted swiftly to changing demands during service, ensuring smooth operations and maintaining efficiency under pressure.
• Worked closely with team members to ensure seamless service during peak periods, contributing to overall customer satisfaction.
• Readied glasses, garnishes, ice and other bar equipment before opening hours, ensuring readiness for service.
• Processed payments accurately, reducing discrepancies at the end of shift tallying.

• Delivered exceptional customer service, resulting in repeat business.
• Ensured customers remained satisfied through attentive service. with timely service delivery.
• Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
• Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
• Built rapport with patrons for improved customer experience.
• Utilised POS systems efficiently to process orders quickly.
• Adapted swiftly to new cocktail recipes, enhancing menu variety.
• Participated in weekly inventory checks for accurate stock management.
• Maintained cleanliness of the bar area by regular sweeping and mopping.
• Managed end-of-night closing duties for a seamless handover to morning staff.