Matthew Joyce
SWORDS
Summary
Hardworking individual with skills in food preparation, cleaning and supply management. Focused on food safety and quick service for customers. Experienced dealing with very large waves of customers at once. Excellent organizational ability.
Overview
3
3
years of professional experience
Work History
Food and Beverage Assistant
Maldron Hotel Dublin Airport
Dublin
2023.05 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Processed cash and card payments, providing correct change for cash purposes.
- Promptly resolved customer complaints promptly, escalating larger operational concerns to management.
- Created and delivered orders while maintaining accuracy and attention to detail.
- Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation.
- Gained basic experience making drinks behind the bar.
- Assisted in serving food.
- Assisted kitchen with food preparations, making basic orders and plating snacks.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Thoroughly hand-polished silverware daily.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Used MICROS to process orders.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Retail Assistant
Best Menswear Swords
2022.11 - 2023.02
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Liaised with potential customers to determine needs and provide recommendations.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Worked under a daily sales target.
- Created welcoming environment by greeting customers in line with best store practices.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Maintained an excellent standard of organisation in the stock room during the busiest period of the year, Christmas
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Kitchen Porter
Look Mam No Hands
2022.10 - 2022.11
- Checked product quality, quantity and temperatures upon delivery to make sure orders were fully satisfied.
- Disinfected kitchen tools and supplies to maintain high standard of health and safety.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Flexibly shifted tasks in response to changing service demands, assisting other staff members to increase overall team efficiency.
- Maintained neat and organised food storage areas to increase team efficiency.
- Handled glassware and fragile items with exceptional care to prevent damages and breakages.
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Used kitchen equipment according to manufacturer's instructions and company safety protocols.
- Monitored temperatures in refrigerators, freezers and warming lamps.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
Doorman
Coláiste Choilm CBS Swords
2021.06 - 2021.07
- During Leaving Certificate Examinations
- Cleaned rooms every morning and afternoon
- Collected and minded mobile phones while examinations took place
- Communicated well with examination candidates to keep them in a positive frame of mind before an examination
- Dealt with the needs of superintendents and examination candidates during examinations e.g
- Delivering a mathematics set during a mathematics exam
Education
BA - Communication Studies
Dublin City University
Current
Junior and Leaving Certificate -
Coláiste Choilm Swords CBS
2022
St. Cronan's Primary School
2017
Skills
- Can work in a high pressure environment
- Experienced dealing with large waves of customers on short notice
- Clear and concise speaker when giving customer service
- Exceedingly Punctual
- Strong information recall
- Experience using sales techniques in different environments
- Cash handling experience
- Organizational abilities
- Flexible scheduling
Additional Information
- Achievements , School Prefect, September 2021 - May 2022 Deputy Head Boy September 2021 - May 2022 Achieved Personal Merit Award in 2019 at school awards ceremony for excellence in Business Studies Participated in the Fingal Enterprise Awards in 2018 and 2019, which involved created a mini-company achieving 2nd place in my school in 2018.
References
References available upon request.
Timeline
Food and Beverage Assistant
Maldron Hotel Dublin Airport
2023.05 - Current
Retail Assistant
Best Menswear Swords
2022.11 - 2023.02
Kitchen Porter
Look Mam No Hands
2022.10 - 2022.11
Doorman
Coláiste Choilm CBS Swords
2021.06 - 2021.07
BA - Communication Studies
Dublin City University
Junior and Leaving Certificate -
Coláiste Choilm Swords CBS
St. Cronan's Primary School
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