Matthew Fleming
Clara
Summary
Dynamic Membership Advisor at Aura Leisure Centre with a proven track record in boosting club membership through innovative outreach programs. Skilled in CRM database management and fostering strong client relationships, I excel in achieving targets while maintaining flexibility and organizational excellence. Passionate about delivering exceptional customer support and driving sales success.
Overview
4
4
years of professional experience
Work History
Membership Advisor
Aura Leisure Centre
Tullamore
08.2024 - Current
- Developed and implemented comprehensive outreach programs that increased club membership.
- Give all prospective members a tour of the facilities and guidance on the type of membership category best suited to their needs and requests.
- Met budget targets through responsible planning and resource allocation.
- Prepared range of written communications, documents and reports.
Sales Development Representative
Zevas Comunnications
Remote
08.2023 - 02.2024
- Devoloped a targeted list of potential customers and succesfully converted them into paying customers
- Developed and maintained a CRM database of contact information and customer activity
- Researched competitive products and services and seen how to work off of their weaknesses without making the client aware
- Used my multiple years in Customer Service to keep the flow of the conversation going and to build relationships with my clients
Sales Representative
An Post Insurance
08.2022 - 08.2023
- Met daily sales targets, and all other Insurance based KPI's
- Built strong customer relationships based on trust and mutual respect, trying to ensure the customer keep's their business with us in the following year
- Passed the CIP-02 Insurance exam, to better my knowledge of my work
- Followed up with any prospective clients in a timely manner
- Worked outbound lines, contacting old clients and clients who have done quotations with us before
Sales Representative
Castle Paints
Tullamore, Offaly
06.2021 - 08.2022
- Made and maintained relationships with customers, including local businesses so we could maintain their custom
- Developed and implemented effective sales strategies to gain new clients and to maintain happy customers
- Made multiple high quantity sales to other countries in Europe
Education
Level 6 - Team Leadership
Laois And Offaly Education And Training Board
Tullamore, Co Offaly.05-2022
Leaving Certificate -
Ard Scoil Chiarain Naofa
Clara, Ireland05.2020
Skills
- Rapid learner
- Client support
- Communication expertise
- Stress resilience
- Collaborative teamwork
- Computer literacy
- Flexibility
- Organizational abilities
- Efficient time management
- Customer relationship management
- CRM database management
Personal Information
Date of birth: 03/21/03
Timeline
Membership Advisor
Aura Leisure Centre
08.2024 - Current
Sales Development Representative
Zevas Comunnications
08.2023 - 02.2024
Sales Representative
An Post Insurance
08.2022 - 08.2023
Sales Representative
Castle Paints
06.2021 - 08.2022
Level 6 - Team Leadership
Laois And Offaly Education And Training Board
Leaving Certificate -
Ard Scoil Chiarain Naofa
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