Summary
Overview
Work history
Education
Skills
Timeline
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Matiss Kudrjasovs

Balgriffin,Dublin

Summary

I am a committed team member with a keen ability to identify potential risks and implement proactive strategies to address them. My extensive experience includes collaboration with diverse cross-functional teams, such as Public Policy and Legal, among others. Additionally, I have specialized expertise in managing high-risk government escalations. My background encompasses a broad range of policy experience, particularly in legal, copyright, and trademark matters, influenced by local regulations worldwide. I also have in-depth knowledge of the legal frameworks governing the EMEA, LATAM, and APAC regions.

I approach tasks with a proactive and hands-on attitude. My diplomatic and professional demeanor has consistently contributed to enhancing workplace environments, supported by my previous management experience. I possess strong interpersonal skills and maintain the highest levels of discretion and integrity when handling confidential information. Furthermore, I am a dedicated employee with a comprehensive understanding of training and mentoring staff.

I am fluent in English, Russian, Latvian with a good knowledge of Ukrainian, and I have wide experience in data-driven industries.

Overview

11
11
years of professional experience

Work history

Legal Removals Policy Senior Specialist.

Twitter
Dublin
06.2020 - Current
  • Skilfully managing legal removal requests from governmental bodies, law enforcement agencies, private entities (including lawyers and solicitors), and individual users, while maintaining rigorous standards of diligence and precision.
  • Taking initiative in overseeing the assignment of tasks and projects from their initial stages through to completion, while actively soliciting feedback and maintaining open lines of communication regarding processes.
  • Collaborating closely with the Legal Council, Public Policy, and other departments to ensure the effective execution of my duties.
  • Handling Emergency Disclosure Requests (EDRs) and Emergency Removal Orders (ERRs), which necessitate availability for on-call duties.
  • Conducting comprehensive research into trends associated with Legal Removal Requests, as well as Trademark and Copyright policies, to enhance decision-making and refine company policies.
  • Supervising the rollout of new policies and adjusting strategies to align with overarching goals.
  • Engaging in thorough research and analysis to identify trends, address complex challenges, and create innovative solutions.
  • Providing training and support to associates worldwide in markets that require additional assistance.
  • Effectively communicating intricate technical information to both technical and non-technical audiences.
  • Reviewing competing policies to identify beneficial strategies for incorporation into existing policy frameworks.
  • Delivering reports to relevant groups or stakeholders and addressing inquiries.

Line Manager/ Team Leader

Covalen Solutions
Sandyford, Dublin
02.2019 - 06.2020
  • I developed, organized, and assigned daily responsibilities, ensuring that the technical support teams consistently met their demands.
  • I structured work schedules to achieve challenging production targets.
  • I conducted daily team meetings to enhance productivity and overall performance.
  • I provided weekly updates directly to international clients.
  • I collaborated closely with the Head of Services on the project expansion strategy.
  • I managed the monthly payroll submissions. I oversaw the hiring and promotion processes.
  • I partnered with agents to support their career development plans.
  • I worked in conjunction with the HR department to establish processes and procedures tailored to the specific requirements of projects set by international clients.
  • I provided training for both colleagues and new employees. Additionally, I implemented automation processes to improve departmental efficiency.
  • I successfully met key performance indicators by motivating and incentivising the team. I ensured technical quality assurance to fulfill customer satisfaction goals.

Copyright Specialist at Youtube

Accenture
Dublin City
06.2017 - 02.2019
  • I conducted a review international copyright requests in compliance with legal standards and jurisdictional requirements of various countries.
  • I collaborated effectively with clients abroad and team members in California and Ireland to prioritise requests efficiently.
  • My work was characterised by a high level of accuracy and meticulous attention to detail.
  • I translated legal documents from Russian and Ukrainian into English.
  • I partnered with other T&S team members to ensure prompt responses to urgent requests from around the globe.
  • I also contributed to the training of new team members during the company's expansion phase.
  • I consistently aimed to meet the quality assurance and productivity targets established by our international client

Team Leader at DAA Executive Lounges and VIP

DAA
Dublin City
12.2014 - 02.2017
  • I provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • I resolved employee relations issues and navigated disciplinary proceedings.
  • I professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • I maintained accurate employee records and updates on performance, absence and HR conversations.
  • I also trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • I managed three different teams across the lounges.
  • I organised high profile VIP visits transiting through the VIP zone of the Dublin Airport.
  • I built a good relationship with our existing clients as well as finding ways of expanding the business.
  • I regularly reviewed monthly income accounts.
  • Took part in recruitment, and vetting.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.

Education

Business of Fine Art

Colaiste Dhulaigh
Coolock, Ireland.
06.2014

Fingal Community College
Swords, Ireland
06.2013

Liepajas Secondary School No 8
Liepaja, Latvia
05.2012

Skills

  • Fluent in Russian, Latvian and English as well as good knowledge of Ukrainian
  • Strong negotiation skills
  • Strong interpersonal skills
  • Technical documentation interpretation skills
  • Good IT skills
  • Good at working under pressure

Timeline

Legal Removals Policy Senior Specialist.

Twitter
06.2020 - Current

Line Manager/ Team Leader

Covalen Solutions
02.2019 - 06.2020

Copyright Specialist at Youtube

Accenture
06.2017 - 02.2019

Team Leader at DAA Executive Lounges and VIP

DAA
12.2014 - 02.2017

Business of Fine Art

Colaiste Dhulaigh

Fingal Community College

Liepajas Secondary School No 8

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Matiss Kudrjasovs