Mathilda Yap
Woodend,VIC
Summary
Proven in high-pressure environments, adeptly managed multiple tasks at Albion Hotel, ensuring the highest standard of customer service and maintaining a clean, welcoming atmosphere. Skilled in team collaboration and effective communication, I excel in customer satisfaction and complaint resolution, fostering positive guest experiences and building lasting relationships. Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment and will bring an ability to quickly grasp restaurant operations and deliver high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/bartending
Albion Hotel
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
Waitress
Mount Monument Winery
05.2022 - 07.2024
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Braemar College
Mt Macedon12-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Communication skills
- Handling complaints
- Complaint resolution
Certification
- Responsible service of Alcohol (RSA)
Additional Information
Mount Monument Jane Collins and Nonda Katsalidis
0402 902 894
The Albion Hotel Tim Fowler
0408 361 791
Additional references available upon request
Timeline
Waitress/bartending
Albion Hotel
06.2024 - Current
Waitress
Mount Monument Winery
05.2022 - 07.2024
Braemar College
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