Mathieu Pulfer

Founder of MP Tour Guiding

• Designed and led immersive cultural tours, ensuring top-tier guest satisfaction.
• Drove business growth through client acquisition and retention strategies.
• Maintained brand visibility via online presence, partnerships & local outreach.
• Adapted experiences to diverse client profiles, boosting reviews and referrals.
• Oversaw budgeting, pricing, and vendor coordination to optimize profitability.

• Auditing agent interactions and enforced QA standards, ensuring >98% scoring accuracy.
• Designing onboarding & training decks.
• Delivered weekly reports to management and clients to support performance reviews.
• Led quality calibrations across teams to align on KPIs and client expectations.

• Reviewed and actioned user-generated content in line with evolving policies.
• Consistently met or exceeded daily KPIs for volume and quality (>98% accuracy).
• Adapted quickly to complex and regularly updated moderation guidelines.
• Flagged emerging trends and edge cases to internal policy and QA teams.
• Contributed to maintaining platform safety and compliance at scale.