Mathias Cristopher Titze Sanchez

Localizing and translating content in German from English, under the Global Content Publishing Operations Team, carrying out an assessment of linguistic quality, accuracy, and localization in streaming content across 18 international territories.

• Managed reservation systems to optimize room bookings and enhance guest satisfaction.
• Coordinated with departments to ensure seamless check-in/check-out processes.
• Assisted guests with inquiries, providing exceptional customer service and support, managing over 50 calls daily.
• Processed cancellations and modifications efficiently while adhering to policies.

• Customer service in German for a Spanish bank (Banco Sabadell).
• Utilized CRM/SAP software to document customer interactions and track resolutions.
• Managed inbound and outbound calls to resolve customer inquiries efficiently.
• Credit/debit card operations.

• Processed payments and managed financial transactions efficiently.
• Consistently increased bar sales through strategic upselling, and excellent customer service.
• Demonstrated ability to maintain high service standards during peak hours, while managing large customer volumes.

• Global Learning Sabbatical.
• Enhanced cultural adaptability and global awareness.

• Maintained inventory accuracy through regular stock checks and data entry into management systems.
• Project planning, organization, and control.
• Conducted quantitative and qualitative market research studies.
• Implemented data collection methodologies for market research projects.