Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lauren Feeney

Summary

I’ve spent over 3 years at Amazon building experience across Receive, Stow, Problem Solve, Hazmat, and leadership-support roles. As a Process Guide and L&D Coach, I’ve led teams on the floor, delivered training, and supported performance, safety, and quality standards. Alongside my Level 2 Diploma in Sports Coaching, I bring strong communication and mentoring skills that help me get the best out of people. I’m adaptable, driven, and passionate about problem-solving, and I’m now focused on progressing into a permanent Team Lead role where I can continue to support both people and operations.

Overview

4
4
years of professional experience

Work history

Receive Process Guide

Amazon
08.2021 - Current
  • Led daily operations in Receive, delegating tasks to ensure engagement and productivity.
  • Monitored performance in real time, coaching associates to meet rate, quality, and safety targets.
  • Delivered on-the-spot training and corrective feedback to enhance associate consistency.
  • Collaborated with Area Managers and Process Assistants to optimise labour allocation and identify bottlenecks.
  • Served as first point of escalation for associates, promptly resolving issues and escalating critical problems.
  • Maintained accurate labour tracking and reporting, leveraging data for operational decisions.
  • Identified process gaps to support continuous improvement initiatives, communicating trends to leadership.
  • Cultivated trust among associates through guidance and encouragement, strengthening team morale.

Hazmat Proxy

Amazon
08.2021 - Current
  • Executed specialised tasks for hazardous materials, ensuring compliance with Amazon safety standards and UK regulations.
  • Collaborated with Safety and Process Assistants to efficiently process Hazmat items without disrupting customer experience.
  • Fostered a culture of safety by promptly escalating concerns across the department.
  • Served as Hazmat Proxy, maintaining workflow continuity and covering duties in leadership's absence.
  • Guided associates on handling Hazmat items, emphasising adherence to procedures and safety protocols.
  • Contributed to audits, documentation, and incident escalations, ensuring accurate and timely reporting.
  • Partnered with leadership and safety teams to implement awareness campaigns, enhancing compliance and reducing defects.

Inbound Problem Solver

Amazon
08.2021 - Current
  • Investigated and resolved inventory defects, minimising disruption to customer orders.
  • Partnered with associates and management to support root cause analysis for recurring issues.
  • Delivered constructive feedback to associates, coaching on processes to improve quality metrics.
  • Maintained ownership of defect workflow, balancing multiple investigations under time constraints.
  • Drove continuous improvement initiatives, flagging systemic issues and suggesting process adjustments.
  • Utilised FC tools and systems to effectively identify and resolve issues.
  • Collaborated cross-functionally with teams to ensure seamless hand-offs and protect operations.
  • Demonstrated accuracy and attention to detail in a high-responsibility role.

Learning & Development Coach

Amazon
08.2021 - Current
  • Trained, mentored, and onboarded new associates in Receive and Stow functions.
  • Delivered feedback to ensure understanding of performance standards.
  • Customised coaching style to individual needs, enhancing retention rates.
  • Created supportive learning environments for associates' development.

Jambuster

Amazon
08.2021 - Current
  • Responded promptly to operational bottlenecks, adapting between Receive, Stow, and other functions.
  • Collaborated with Process Guides and Area Managers to resolve jams and optimise labour distribution.
  • Acquired proficiency in multiple functions to address diverse business requirements.

Receive Decanter / Stow Associate

Amazon
08.2021 - Current
  • Received and stowed inbound inventory, ensuring system integrity and high productivity.
  • Achieved top-tier rate and quality metrics by adhering to safety and standard procedures.
  • Shared best practices with peers to enhance team performance and maintain a clean workspace.

Education

Level 2 Diploma - Sports Coaching

NCFE
/2017 - /2017

Skills

  • Leadership & Team Management
  • Coaching & Training
  • Problem Solving & Root Cause Analysis
  • Operational Excellence
  • Health, Safety & Compliance
  • Flexibility & Cross-Function Knowledge
  • Communication & Collaboration
  • Labour Planning & Workflow Management
  • Resilience & Performance Under Pressure
  • Customer Obsession

Timeline

Receive Process Guide

Amazon
08.2021 - Current

Hazmat Proxy

Amazon
08.2021 - Current

Inbound Problem Solver

Amazon
08.2021 - Current

Learning & Development Coach

Amazon
08.2021 - Current

Jambuster

Amazon
08.2021 - Current

Receive Decanter / Stow Associate

Amazon
08.2021 - Current

Level 2 Diploma - Sports Coaching

NCFE
/2017 - /2017
Lauren Feeney