Lauren Feeney
Summary
I’ve spent over 3 years at Amazon building experience across Receive, Stow, Problem Solve, Hazmat, and leadership-support roles. As a Process Guide and L&D Coach, I’ve led teams on the floor, delivered training, and supported performance, safety, and quality standards. Alongside my Level 2 Diploma in Sports Coaching, I bring strong communication and mentoring skills that help me get the best out of people. I’m adaptable, driven, and passionate about problem-solving, and I’m now focused on progressing into a permanent Team Lead role where I can continue to support both people and operations.
Overview
4
4
years of professional experience
Work history
Receive Process Guide
Amazon
08.2021 - Current
- Led daily operations in Receive, delegating tasks to ensure engagement and productivity.
- Monitored performance in real time, coaching associates to meet rate, quality, and safety targets.
- Delivered on-the-spot training and corrective feedback to enhance associate consistency.
- Collaborated with Area Managers and Process Assistants to optimise labour allocation and identify bottlenecks.
- Served as first point of escalation for associates, promptly resolving issues and escalating critical problems.
- Maintained accurate labour tracking and reporting, leveraging data for operational decisions.
- Identified process gaps to support continuous improvement initiatives, communicating trends to leadership.
- Cultivated trust among associates through guidance and encouragement, strengthening team morale.
Hazmat Proxy
Amazon
08.2021 - Current
- Executed specialised tasks for hazardous materials, ensuring compliance with Amazon safety standards and UK regulations.
- Collaborated with Safety and Process Assistants to efficiently process Hazmat items without disrupting customer experience.
- Fostered a culture of safety by promptly escalating concerns across the department.
- Served as Hazmat Proxy, maintaining workflow continuity and covering duties in leadership's absence.
- Guided associates on handling Hazmat items, emphasising adherence to procedures and safety protocols.
- Contributed to audits, documentation, and incident escalations, ensuring accurate and timely reporting.
- Partnered with leadership and safety teams to implement awareness campaigns, enhancing compliance and reducing defects.
Inbound Problem Solver
Amazon
08.2021 - Current
- Investigated and resolved inventory defects, minimising disruption to customer orders.
- Partnered with associates and management to support root cause analysis for recurring issues.
- Delivered constructive feedback to associates, coaching on processes to improve quality metrics.
- Maintained ownership of defect workflow, balancing multiple investigations under time constraints.
- Drove continuous improvement initiatives, flagging systemic issues and suggesting process adjustments.
- Utilised FC tools and systems to effectively identify and resolve issues.
- Collaborated cross-functionally with teams to ensure seamless hand-offs and protect operations.
- Demonstrated accuracy and attention to detail in a high-responsibility role.
Learning & Development Coach
Amazon
08.2021 - Current
- Trained, mentored, and onboarded new associates in Receive and Stow functions.
- Delivered feedback to ensure understanding of performance standards.
- Customised coaching style to individual needs, enhancing retention rates.
- Created supportive learning environments for associates' development.
Jambuster
Amazon
08.2021 - Current
- Responded promptly to operational bottlenecks, adapting between Receive, Stow, and other functions.
- Collaborated with Process Guides and Area Managers to resolve jams and optimise labour distribution.
- Acquired proficiency in multiple functions to address diverse business requirements.
Receive Decanter / Stow Associate
Amazon
08.2021 - Current
- Received and stowed inbound inventory, ensuring system integrity and high productivity.
- Achieved top-tier rate and quality metrics by adhering to safety and standard procedures.
- Shared best practices with peers to enhance team performance and maintain a clean workspace.
Education
Level 2 Diploma - Sports Coaching
NCFE
/2017 - /2017
Skills
- Leadership & Team Management
- Coaching & Training
- Problem Solving & Root Cause Analysis
- Operational Excellence
- Health, Safety & Compliance
- Flexibility & Cross-Function Knowledge
- Communication & Collaboration
- Labour Planning & Workflow Management
- Resilience & Performance Under Pressure
- Customer Obsession
Timeline
Receive Process Guide
Amazon
08.2021 - Current
Hazmat Proxy
Amazon
08.2021 - Current
Inbound Problem Solver
Amazon
08.2021 - Current
Learning & Development Coach
Amazon
08.2021 - Current
Jambuster
Amazon
08.2021 - Current
Receive Decanter / Stow Associate
Amazon
08.2021 - Current
Level 2 Diploma - Sports Coaching
NCFE
/2017 - /2017