MATEUSZ SNIOSZEK
Summary
Experienced in IT systems management, dedicated to ensuring optimal performance and security. Utilize advanced troubleshooting techniques to efficiently resolve issues. Strong background in IT, well-equipped to handle system management complexities and provide effective solutions.
Overview
8
8
years of professional experience
Work History
IT Administrator
Meade Farm Potato
Co. Meath
09.2022 - 04.2023
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Led efforts in keeping up-to-date with Microsoft updates and new features rollout, ensuring optimal utilization of available resources.
- Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
Payments and Dispute Agent
PayPal
Dundalk, Ireland (Remote)
09.2021 - 09.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Managed approximately 30-40 incoming calls, emails per day from customers
Technical Advisor
Concentrix
Swords, Ireland
10.2019 - 02.2020
- Served as primary point of contact for triaging technical issues.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
Sale Assistant
To I Tu
Drogheda, Ireland
06.2018 - 08.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
General Operative
McCloskey Bakery
Drogheda, Ireland
07.2015 - 02.2018
- Contributed to cost reduction efforts by minimizing waste during the manufacturing process.
- Adhered to strict deadlines while maintaining a focus on producing high-quality products that met client expectations.
- Collaborated with team members to achieve production goals, sharing knowledge and best practices.
- Trained new employees on proper equipment usage, safety protocols, and company policies for consistent performance across all operators.
- Increased customer satisfaction by ensuring adherence to quality standards during the manufacturing process.
Education
No Degree - BSc (Hons) Computing in Game Development
Dundalk Institute of Technology
Dundalk, Ireland09-2019
QQI Level 6 - Games Development
Drogheda Institute of Further Education
Drogheda, Ireland07-2018
QQI Level 6 - Computer Systems And Network
Drogheda Institute of Further Education
Drogheda, Ireland06-2017
Skills
- Problem-Solving
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Friendly, Positive Attitude
- Hardware troubleshooting
- Remote Support
- Software Installation
- Information Security
- Active Directory
- Hardware Installation
- Program installations
Timeline
IT Administrator
Meade Farm Potato
09.2022 - 04.2023
Payments and Dispute Agent
PayPal
09.2021 - 09.2022
Technical Advisor
Concentrix
10.2019 - 02.2020
Sale Assistant
To I Tu
06.2018 - 08.2018
General Operative
McCloskey Bakery
07.2015 - 02.2018
No Degree - BSc (Hons) Computing in Game Development
Dundalk Institute of Technology
QQI Level 6 - Games Development
Drogheda Institute of Further Education
QQI Level 6 - Computer Systems And Network
Drogheda Institute of Further Education