Mateus De Maria
Cork,Ireland
Summary
Multidisciplinary professional with experience in technology quality assurance, customer operations, education programs, and client support within multicultural environments. Strong background in software testing, data validation, process improvement, and customer engagement. Currently working in Ireland in educational and customer-facing roles, demonstrating adaptability, communication skills, and operational organization. Known for analytical thinking, attention to detail, and ability to collaborate across teams to improve user experience and service quality.
Overview
7
7
years of professional experience
Work history
Activity Leader & Program Support
Sherpa Kids Ireland
Cork, Ireland
2025.08 - 2026.02
- Plan and deliver physical and educational activities following structured program guidelines
- Supervise groups of up to 11 children ensuring safety and wellbeing
- Support sales and enrolment conversations with parents explaining programs and camps
- Assist in organizing camp schedules and daily activity logistics
- Maintain attendance control and perform safety checks every 30 minutes
- Handle customer inquiries both in person and online
- Complete incident and safety reports when required
- Collect feedback from families and contribute to service improvement
- Work with children aged 4-12 from over 17 different nationalities
- Adapt activities for children with different learning or behavioural needs
- Resolve interpersonal conflicts between children while maintaining safe and inclusive environments
Software Quality Analyst / Product Support
Tata Consultancy Services (TCS)
Sao Paulo, Brazil
2022.03 - 2025.06
- Projects supporting enterprise banking systems including Itaú.
- Executed manual and integrated software testing ensuring product reliability
- Participated in Agile squads with sprint-based delivery cycles
- Collaborated directly with client teams to understand product requirements, metrics, and business rules
- Supported post-implementation monitoring and validation
- Worked with financial credit products including loan and delinquency management workflows
- Supported implementation and validation of system transaction flows across multiple banking products
- Used SQL and AWS Athena to analyze data and validate system behaviour
- Managed version control and corrections through GitHub and AWS tools
- Participated in early validation and testing support for AI-based internal tools (StackSpot project)
- Validated JSON-based automation scripts interpreted through Python environments
- Produced documentation and supported continuous process improvement initiatives
Independent Business Experience
Marketplace & E-commerce Operations Mercado Livre
Sao Paulo, Brazil
2022.02 - 2025.06
- Managed online sales through marketplace platforms
- Negotiated pricing and stock management with suppliers
- Provided customer service and order support
- Monitored product performance and client feedback
Hospitality & Customer Service Roles
Hotel Regina
Capao Bonito, Brazil & Ireland
2019.01 - 2021.06
- Guest support and accommodation preparation
- Kitchen and service assistance
- Customer interaction and service quality control
- Experience maintaining hygiene and operational standards
Education
Diploma of Higher Education - Systems Analysis and Development
Univerity Santo Amaro
Brazil /2022 - /2024
Business Administration - undefined
Technical Diplomas - Building Construction, Tourism & Hospitality Services
Skills
SQL – Intermediate
Excel – Advanced
AWS Athena – Working Knowledge
GitHub – Version Control & Issue Tracking
JSON Script Validation – Working Knowledge
Python – Script Interpretation Level
Agile & Scrum Methodologies
International work experience
Multicultural teamwork
Strong interpersonal communication
Adaptability and resilience
Child safeguarding and supervision experience
Experience working with clients and end users
Strong attention to detail and quality assurance mindset
Languages
Portuguese
Native
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Activity Leader & Program Support
Sherpa Kids Ireland
2025.08 - 2026.02
Software Quality Analyst / Product Support
Tata Consultancy Services (TCS)
2022.03 - 2025.06
Independent Business Experience
Marketplace & E-commerce Operations Mercado Livre
2022.02 - 2025.06
Hospitality & Customer Service Roles
Hotel Regina
2019.01 - 2021.06
Business Administration - undefined
Technical Diplomas - Building Construction, Tourism & Hospitality Services
Diploma of Higher Education - Systems Analysis and Development
Univerity Santo Amaro
/2022 - /2024