Massimo Micheli
Dublin 15,Ireland
Summary
Offering strong analytical skills and keen eye for detail. Knowledgeable about customer service processes and adept at handling complex situations with empathy and clarity. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Claim officer
Allianz Partners
Dublin, Ireland
2013.08 - 2026.04
- Analysed complex data to make informed decisions on claims validation.
- Communicated efficiently with all parties involved, leading to streamlined operations .
- Assisted customers throughout the claims process for their peace of mind and understanding .
- Kept detailed records, ensuring transparency in the claims process.
Insurance sales officer
Allianz Direct
Dublin, Ireland
2011.02 - 2013.06
Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
Education
Qualification in interpretation and translation - Languages
Scuola Superiore per Interpreti e Traduttori
Milan 2006.01 - 2009.06
APA - Insurance
Insurance Institute of Ireland
Dublin 2011.01 - 2012.05
Skills
- Insurance law understanding
- Sensitivity in distress situations
- Claims investigation
- Ethical conduct
Languages
Italian
Native
English
Proficient (C2)
Spanish
Upper intermediate (B2)
Cover letter
I have been working in offices for the past 20 years, 13 years in my last office job in Allianz Partners dealing with medical insurance queries. At this stage of my career I need a new challenge. I have been driving since I got my driving licence at the age of 18.
I am a very professional and eager to learn person and I believe I could be a good asset to your team. Given the opportunity I would do my best to succeed.
Timeline
Claim officer
Allianz Partners
2013.08 - 2026.04
Insurance sales officer
Allianz Direct
2011.02 - 2013.06
APA - Insurance
Insurance Institute of Ireland
2011.01 - 2012.05
Qualification in interpretation and translation - Languages
Scuola Superiore per Interpreti e Traduttori
2006.01 - 2009.06