Summary
Overview
Work History
Education
Skills
Referencesavailable
Personal Information
Languages
Phonenumber
Availability
Languages
References
Timeline
Generic

Massimo Gullo

Limerick

Summary

As a Quality Assurance Analyst with over 11 years of hands-on experience, I have built a strong foundation in testing and enhancing software throughout its development cycle. My expertise lies in conducting in-depth testing at all stages, from initial requirements gathering to final user acceptance, ensuring that every piece of software meets both technical specifications and user satisfaction. I specialize in user happy path testing, ensuring that real-world scenarios are smooth, intuitive, and functional, and enhancing the overall user experience. I am highly skilled in SQL, using it extensively to verify data accuracy, validate database functionality, and support backend testing. My experience spans across managing testing cycles, creating detailed test plans, and executing manual as well as automated tests to catch defects early. I focus on both functional and non-functional testing, optimizing performance, usability, and overall system reliability. A key strength of mine is working collaboratively with developers, product teams, and stakeholders to deliver high-quality software products. My passion for improving user experience through extended testing, combined with a methodical approach to QA, ensures I consistently contribute to software that delights end-users and meets business objectives.

Overview

17
17
years of professional experience

Work History

Quality Assurance Analyst

PDI Technologies
Limerick
05.2013 - Current
  • Software Testing, Test Planning and Strategy, Manual Testing, Functional Testing: Ensuring that the software functions according to the specified requirements, Usability Testing: Assessing the software's user-friendliness and ease of use, Interface Testing: Verifying that different interfaces within the software interact correctly, Test Case Development, Bug Identification and Reporting, SQL and Database Management, Query Writing, Data Validation, and Performance testing, Documentation and Reporting, Cross-functional Collaboration, Adherence to Standards, Risk Management

Google Apps for Business Platform Specialist Level 2 ITA/UK

Voxpro Limited
Cork
06.2012 - 11.2012
  • Troubleshooting and configuration of Google Apps platform for small, Medium and large enterprises, Specialized in core components like email delivery, synchronization and migration of data to and from Google Apps platform, Extensive knowledge of Google Apps sync and migration from exchange server And LDAP server, Handling support ticket and incoming call, assisting and providing customer with Excellent professionalism, Constantly reaching CSAT targets

iPhone, iPad, iPod and iCloud Helpdesk Support Level 2 UK

Apple Inc.
Cork
06.2010 - 05.2012
  • Handling escalated questions via telephone that usually focus on specific product segments, addressing both hardware and software issues, Reporting and escalating issues through the appropriate channels, Effectively communicating information with team members and customer alike, Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes, Working closely iOS engineering teams to address possible emerging issues or Safety issues accordingly

MobileMe (Internet Cloud Services) Helpdesk Support Level 1 UK/USA

Apple Inc.
Cork
01.2009 - 06.2010
  • Providing moderately complex support to Apple Customers on Apple MobileMe configuration and troubleshooting, Providing and maintaining strong, professional relationships with all Apple customers at all times and all levels, Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes

CPU Helpdesk Support Level 2 UK/ITA

Apple Inc.
Cork
02.2008 - 01.2009
  • Providing moderately complex support to Apple customers on iMac, Macbook, Airport, Apple TV systems, peripherals and related software, Logging calls from customers onto an Apple database and following escalation procedures to resolve problems or issues, Providing and maintaining strong, professional relationships with all Apple customers at all times and all levels, Providing feedback on a daily basis to Engineering Team on new emerging issues that have been discovered as well as potential safety issues

iPhone Helpdesk Support Level 1 ITA/UK

Apple Inc.
Cork
11.2007 - 02.2008
  • Providing moderately complex support to Apple Customers on Apple iPhone hardware and software, Logging of calls from customers onto Apple database and following escalation procedures to resolve issues, Providing strong and professional relationship with all Apple customers, Demonstrated a high level of customer service

Education

Quality Assurance Analyst -

PDI Technologies
10.2024

FETAC 5 Web Designing -

CMIT College of IT and Management
01.2014

Train the Trainer Official Certification -

Apple Inc. Cork Ireland
01.2012

Macintosh Technician Official Certification -

Apple Inc. Cork Ireland
01.2011

A+ Certification (Microsoft Certified System Engineer certification course) -

Computeach University House, London UK
01.2007

Diploma in Advanced Business English -

PIstoia Italy, Wall Street Institute
01.2004

B/s Degree II.1 in Computer Engineering -

University of Prato (Tuscany)
01.2002

Leaving Certificate in Hotel Management -

Sicily, Italy, Hotel Management College
01.1998

Skills

  • SQL Server 2008 R2
  • SQL Server Reporting Services (SSRS)
  • Jira
  • Agile
  • HTML 401
  • CSS
  • Network Allocation Storage
  • Cloud storage devices
  • Apple Certified Macintosh Technician (ACMT)
  • A 2006 Certified
  • Google Apps for Business Platform Specialist
  • Mac OS
  • IPhone
  • IPad
  • IPod Hardware and Software Specialist
  • IWork 09
  • ILife 09
  • Logic
  • GarageBand
  • IPhoto
  • Microsoft Office Suite for Mac
  • Entourage
  • Outlook 2003
  • Outlook 2007
  • Windows 10
  • Windows 11
  • Microsoft Office
  • Pro Microsoft 2007-2010
  • Power Point
  • WebCoder
  • Notepad
  • Strong presentation
  • Delivery skills
  • RESTful API

Referencesavailable

True

Personal Information

  • Date of Birth: 05/31/1978
  • Nationality: Italian
  • Driving License: Full IE

Languages

Excellent, Basic, First Language, Fluent, Intermediate, First Language

Phonenumber

0879650236

Availability

1 Month

Languages

Italian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
French
Elementary (A2)
A2

References

References available upon request.

Timeline

Quality Assurance Analyst

PDI Technologies
05.2013 - Current

Google Apps for Business Platform Specialist Level 2 ITA/UK

Voxpro Limited
06.2012 - 11.2012

iPhone, iPad, iPod and iCloud Helpdesk Support Level 2 UK

Apple Inc.
06.2010 - 05.2012

MobileMe (Internet Cloud Services) Helpdesk Support Level 1 UK/USA

Apple Inc.
01.2009 - 06.2010

CPU Helpdesk Support Level 2 UK/ITA

Apple Inc.
02.2008 - 01.2009

iPhone Helpdesk Support Level 1 ITA/UK

Apple Inc.
11.2007 - 02.2008

Quality Assurance Analyst -

PDI Technologies

FETAC 5 Web Designing -

CMIT College of IT and Management

Train the Trainer Official Certification -

Apple Inc. Cork Ireland

Macintosh Technician Official Certification -

Apple Inc. Cork Ireland

A+ Certification (Microsoft Certified System Engineer certification course) -

Computeach University House, London UK

Diploma in Advanced Business English -

PIstoia Italy, Wall Street Institute

B/s Degree II.1 in Computer Engineering -

University of Prato (Tuscany)

Leaving Certificate in Hotel Management -

Sicily, Italy, Hotel Management College
Massimo Gullo